Key Duties:
Develop, implement, and maintain the company’s Quality Management System (QMS) aligned with UK ISO 9001, GDPR, and industry standards
Conduct regular internal audits, document reviews, and process checks to ensure client deliverables meet agreed specifications and regulatory requirements
Prepare for and support external audits, client inspections, and compliance reviews; produce clear reports with corrective actions
Review project documentation, service outputs, and client contracts for consistency, quality, and compliance with UK laws and internal policies
Lead continuous improvement initiatives — identify bottlenecks, update procedures, and train staff on quality standards
Maintain accurate quality records, non‑conformity logs, and action plans; track resolution and report progress to leadership
Liaise with clients, partners, and regulators on quality‑related queries and requirements
