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- Tasks: Lead the reception team, ensuring guest satisfaction and staff well-being.
- Company: Join a luxury country hotel known for its exceptional service and team culture.
- Benefits: Enjoy free meals, discounts, healthcare cover, and career development opportunities.
- Why this job: Be part of a dynamic team that values excellence and personal growth in a vibrant environment.
- Qualifications: Previous experience as a Reception Manager in a hotel is essential.
- Other info: Competitive salary with additional service charge and recognition awards.
The predicted salary is between 20592 - 48288 £ per year.
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Staff Welfare & Development: Ensure the well-being of all reception staff by conducting appraisals, coffee chats, creating rotas, and providing training.
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Meeting Attendance: Participate in HOD, BEO, and Finance meetings, and stay informed about monthly revenue budgets and targets.
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Guest Satisfaction: Be passionate and confident in ensuring the well-being, satisfaction, and comfort of all guests, delivering a highly personalized service.
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Team Collaboration: Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
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Service Excellence: Take pride in providing a personalized service that aligns with the luxury country hotel atmosphere.
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Technical Proficiency: Have a thorough understanding of all Front Office equipment, including Opera, Outlook, Word, and Email.
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Reservation Management: Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.
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Restaurant Reservations: Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
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Feedback & Maintenance: Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.
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Policy Adherence: Understand and adhere to current hotel and spa policies and procedures.
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Financial Responsibility: Take ownership of monies in your care, ensuring security and proper handling as per cashiering shifts and the Main Safe.
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Previous experience as a Reception Manager in a hotel is essential.
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You are passionate about achieving hotel standards and genuinely care about guest experiences, striving to exceed expectations.
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You are a great leader, dedicated to developing your team.
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You can remain calm and composed during difficult situations in a busy environment.
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You have a good working knowledge of Microsoft applications and the Reservation System Opera.
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You thrive in a busy enviroment
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£34,320 annual salary
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Service charge paid monthly -circa 3k per annum (non-contractual)
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Free team meals included on duty
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Awards of Excellence recognition
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Length of service gifts
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Cashback healthcare cover after probation
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Continued career development with recognised training providers
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Team Rate at our Iconic Hotels
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Generous friends and family rate at Iconic Luxury Hotels
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25% discount on all Food and Beverage
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Discount on Spa treatment and products
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Refer a friend incentive
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Cycle to work scheme
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Employee assistance programme
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Team social events, seasonal gifts and much more…
Reception Manager employer: Lygon Arms
Contact Detail:
Lygon Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarize yourself with the luxury hotel environment. Research the specific hotel you’re applying to and understand their unique offerings and guest expectations. This knowledge will help you demonstrate your passion for guest satisfaction during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've developed and supported your team in previous roles. Be ready to discuss specific situations where you fostered collaboration and resolved conflicts effectively.
✨Tip Number 3
Brush up on your technical skills, especially with Opera and Microsoft applications. Consider taking a quick online course or tutorial to ensure you're confident in using these systems, as this will be crucial for the role.
✨Tip Number 4
Prepare to discuss your approach to maintaining high service standards under pressure. Think of examples from your past experiences where you successfully managed busy situations while ensuring guest satisfaction.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience as a Reception Manager in a hotel. Detail specific responsibilities you had that align with the job description, such as staff welfare, guest satisfaction, and financial responsibility.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've developed your team in the past. Mention any training programs you've implemented or how you've conducted appraisals and coffee chats.
Emphasize Technical Proficiency: Clearly state your familiarity with Front Office equipment, especially Opera, Outlook, Word, and Email. If you have any certifications or training related to these tools, be sure to include them.
Express Passion for Guest Satisfaction: Convey your passion for ensuring guest well-being and satisfaction. Share anecdotes or experiences where you went above and beyond to provide personalized service, showcasing your commitment to excellence.
How to prepare for a job interview at Lygon Arms
✨Show Your Passion for Guest Satisfaction
Make sure to express your genuine passion for ensuring guest satisfaction during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll need to lead your team effectively. Be prepared to discuss your leadership style and provide examples of how you've developed and supported your team members in the past.
✨Highlight Technical Proficiency
Since technical proficiency is crucial for this role, be ready to talk about your experience with Front Office equipment, especially Opera and Microsoft applications. Mention any specific tasks you've handled using these tools.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think of situations where you successfully managed difficult guest interactions or resolved team conflicts.
