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- Tasks: Lead the reception team, ensuring guest satisfaction and staff development.
- Company: Join the historic Lygon Arms Hotel in the beautiful Cotswolds.
- Benefits: Enjoy a competitive salary, free meals, discounts, and career development opportunities.
- Why this job: Be part of a luxury hotel experience while making a real impact on guests' stays.
- Qualifications: Previous hotel reception management experience and strong leadership skills required.
- Other info: Work in a vibrant team with social events and seasonal gifts.
The predicted salary is between 20000 - 24000 £ per year.
The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village often called the jewel of the Cotswolds and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace. What’s in it for you? £34,320 annual salary Service charge paid monthly -circa 3k per annum (non-contractual) Free team meals included on duty Awards of Excellence recognition Length of service gifts Cashback healthcare cover after probation Continued career development with recognised training providers Team Rate at our Iconic Hotels Generous friends and family rate at Iconic Luxury Hotels 25% discount on all Food and Beverage Discount on Spa treatment and products Refer a friend incentive Cycle to work scheme Employee assistance programme Team social events, seasonal gifts and much more Reception Manager – Responsibilites Staff Welfare & Development : Ensure the well-being of all reception staff by conducting appraisals, coffee chats, creating rotas, and providing training. Meeting Attendance : Participate in HOD, BEO, and Finance meetings, and stay informed about monthly revenue budgets and targets. Guest Satisfaction : Be passionate and confident in ensuring the well-being, satisfaction, and comfort of all guests, delivering a highly personalized service. Team Collaboration : Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries. Service Excellence : Take pride in providing a personalized service that aligns with the luxury country hotel atmosphere. Technical Proficiency : Have a thorough understanding of all Front Office equipment, including Opera, Outlook, Word, and Email. Reservation Management : Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility. Restaurant Reservations : Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions. Feedback & Maintenance : Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity. Policy Adherence : Understand and adhere to current hotel and spa policies and procedures. Financial Responsibility : Take ownership of monies in your care, ensuring security and proper handling as per cashiering shifts and the Main Safe. Reception Manager – About you Previous experience as a Reception Manager in a hotel is essential. You are passionate about achieving hotel standards and genuinely care about guest experiences, striving to exceed expectations. You are a great leader, dedicated to developing your team. You can remain calm and composed during difficult situations in a busy environment. You have a good working knowledge of Microsoft applications and the Reservation System Opera. You thrive in a busy enviroment AMRT1_UKCT
Reception Manager employer: Lygon Arms
Contact Detail:
Lygon Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarize yourself with the unique features of The Lygon Arms Hotel and its offerings. Understanding the hotel's history and services will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership skills and experience in staff development during conversations. Be prepared to share specific examples of how you've successfully managed a team and improved guest satisfaction in previous roles.
✨Tip Number 3
Showcase your technical proficiency with Front Office equipment, especially Opera. If you have any certifications or training related to hotel management software, make sure to mention them when discussing your qualifications.
✨Tip Number 4
Demonstrate your ability to handle high-pressure situations calmly. Prepare scenarios from your past experiences where you successfully managed difficult situations, as this will resonate well with the expectations for the Reception Manager role.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reception Manager position at The Lygon Arms Hotel. Make sure you understand the responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience as a Reception Manager or in similar roles. Provide specific examples of how you've ensured guest satisfaction and led a team effectively.
Showcase Your Skills: Make sure to mention your technical proficiency with Front Office equipment, especially Opera, as well as your knowledge of Microsoft applications. Highlight any relevant training or certifications that demonstrate your commitment to professional development.
Personalize Your Application: Craft a personalized cover letter that reflects your passion for hospitality and your understanding of the luxury country hotel atmosphere. Mention why you are excited about the opportunity at The Lygon Arms Hotel specifically.
How to prepare for a job interview at Lygon Arms
✨Show Your Passion for Guest Satisfaction
Make sure to express your genuine passion for ensuring guest satisfaction during the interview. Share specific examples from your previous experience where you went above and beyond to enhance a guest's stay.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll need to lead your team effectively. Be prepared to discuss your leadership style and provide examples of how you've developed and supported your team in past roles.
✨Familiarize Yourself with Hotel Operations
Brush up on your knowledge of hotel operations, especially regarding front office equipment like Opera and Microsoft applications. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you successfully managed challenges in a busy environment and be ready to share those stories.
