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- Tasks: Lead the reception team, ensuring guest satisfaction and staff development.
- Company: Join the historic Lygon Arms Hotel in the beautiful Cotswolds.
- Benefits: Enjoy a competitive salary, free meals, discounts, and career development opportunities.
- Why this job: Be part of a luxury hotel experience while making guests feel at home.
- Qualifications: Previous hotel reception management experience is essential; strong leadership and Microsoft skills required.
- Other info: Participate in team events and enjoy a supportive work culture.
The predicted salary is between 30000 - 38000 £ per year.
The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village often called the jewel of the Cotswolds and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.
What's in it for you?
- £34,320 annual salary
- Service charge paid monthly -circa 3k per annum (non-contractual)
- Free team meals included on duty
- Awards of Excellence recognition
- Length of service gifts
- Cashback healthcare cover after probation
- Continued career development with recognised training providers
- Team Rate at our Iconic Hotels
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all Food and Beverage
- Discount on Spa treatment and products
- Refer a friend incentive
- Cycle to work scheme
- Employee assistance programme
- Team social events, seasonal gifts and much more
Reception Manager – Responsibilites
- Staff Welfare & Development : Ensure the well-being of all reception staff by conducting appraisals, coffee chats, creating rotas, and providing training.
- Meeting Attendance : Participate in HOD, BEO, and Finance meetings, and stay informed about monthly revenue budgets and targets.
- Guest Satisfaction : Be passionate and confident in ensuring the well-being, satisfaction, and comfort of all guests, delivering a highly personalized service.
- Team Collaboration : Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
- Service Excellence : Take pride in providing a personalized service that aligns with the luxury country hotel atmosphere.
- Technical Proficiency : Have a thorough understanding of all Front Office equipment, including Opera, Outlook, Word, and Email.
- Reservation Management : Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.
- Restaurant Reservations : Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
- Feedback & Maintenance : Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.
- Policy Adherence : Understand and adhere to current hotel and spa policies and procedures.
- Financial Responsibility : Take ownership of monies in your care, ensuring security and proper handling as per cashiering shifts and the Main Safe.
Reception Manager – About you
- Previous experience as a Reception Manager in a hotel is essential.
- You are passionate about achieving hotel standards and genuinely care about guest experiences, striving to exceed expectations.
- You are a great leader, dedicated to developing your team.
- You can remain calm and composed during difficult situations in a busy environment.
- You have a good working knowledge of Microsoft applications and the Reservation System Opera.
- You thrive in a busy enviroment
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Reception Manager employer: Lygon Arms
Contact Detail:
Lygon Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarize yourself with the unique offerings of The Lygon Arms Hotel. Understanding the hotel's history, amenities, and guest experiences will help you connect with the team during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your previous experience as a Reception Manager by preparing specific examples of how you've improved guest satisfaction or led a team. This will showcase your leadership skills and commitment to service excellence.
✨Tip Number 3
Brush up on your technical skills, especially with Opera and Microsoft applications. Being proficient in these tools will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your ability to remain calm under pressure by preparing for situational questions. Think of scenarios where you've successfully managed difficult situations in a busy environment, as this is crucial for the Reception Manager role.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Reception Manager in a hotel. Emphasize your leadership skills, guest satisfaction focus, and ability to thrive in busy environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to exceeding guest expectations. Mention specific examples of how you've developed your team and improved guest experiences in the past.
Highlight Technical Skills: Clearly outline your proficiency with Microsoft applications and the Opera reservation system. This is crucial for the role, so provide examples of how you've used these tools effectively in previous positions.
Showcase Team Collaboration: In your application, mention instances where you've fostered strong relationships with colleagues and demonstrated teamwork. This aligns with the hotel's emphasis on collaboration and service excellence.
How to prepare for a job interview at Lygon Arms
✨Show Your Passion for Guest Satisfaction
Make sure to express your genuine passion for ensuring guest satisfaction during the interview. Share specific examples from your previous experience where you went above and beyond to enhance a guest's experience.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll need to lead your team effectively. Be prepared to discuss your leadership style and provide examples of how you've developed and supported your team in past roles.
✨Familiarize Yourself with Hotel Operations
Brush up on your knowledge of hotel operations, especially regarding Front Office equipment like Opera and Microsoft applications. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a busy environment. Think of situations where you had to remain calm under pressure and how you resolved conflicts or challenges effectively.
