At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: The Lygon Arms, a historic luxury hotel in Broadway.
- Benefits: Competitive salary, live-in accommodation, meals on duty, and career development.
- Other info: Flexible shifts with opportunities for growth in a vibrant environment.
- Why this job: Join a prestigious hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in luxury hospitality and strong leadership skills.
The predicted salary is between 34830 - 38330 £ per year.
The Lygon Arms is a historic luxury hotel in the heart of Broadway, offering 86 bedrooms, refined dining, tranquil gardens and a discreet spa. We are looking for a hands-on Duty Manager to help lead daily operations and deliver exceptional guest experiences.
What you'll be doing:
- Acting as senior manager on duty, leading operations during your shift
- Being a visible host presence and looking after VIP guests
- Supporting events and weddings
- Leading daily briefings with Heads of Department
- Working closely with Reception and Housekeeping to manage arrivals
- Handling guest feedback and resolving issues confidently
- Ensuring high standards, safety compliance, and smooth hotel operations
About you:
- Currently a Duty Manager, Assistant Manager or Supervisor ready to step up
- Experience in luxury, premium or quality-led hospitality
- Confident leader, calm under pressure, guest-focused
- Flexible to work shifts, including weekends
What's in it for you:
- £34,830 salary + Tronc (circa £3,5k per annum)
- Live-in accommodation available for up to 6 months
- Meals on duty
- Career development
Duty Manager employer: Lygon Arms
The Lygon Arms is an exceptional employer, offering a unique opportunity to work in a historic luxury hotel located in the picturesque village of Broadway. With a strong focus on employee growth and development, we provide comprehensive training and career advancement opportunities, alongside competitive salaries and benefits such as live-in accommodation and meals on duty. Our supportive work culture fosters teamwork and excellence, ensuring that every team member plays a vital role in delivering unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you’re nearby, pop into The Lygon Arms and introduce yourself. A warm smile and a confident handshake can make a lasting impression on the hiring team.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience and leadership. We recommend role-playing with a friend to nail down your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your desire to create exceptional guest experiences, just like we do at The Lygon Arms.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience in luxury or quality-led hospitality, and don’t forget to mention any leadership roles you've had. We appreciate a personal touch!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Lygon Arms!
How to prepare for a job interview at Lygon Arms
✨Know the Hotel Inside Out
Before your interview, make sure you research The Lygon Arms thoroughly. Familiarise yourself with its history, services, and unique offerings. This will not only show your genuine interest but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past roles where you've successfully led a team or resolved conflicts. Highlight your calmness under pressure and how you prioritise guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've handled guest complaints or managed a busy shift. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the hotel's approach to guest feedback or how they support their staff's career development. This demonstrates your commitment to contributing positively to the team.
