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For Companies At a Glance
- Tasks: Manage client accounts, build relationships, and ensure smooth renewal processes.
- Company: Join Lycetts Insurance Brokers, part of the Benefact Group, a top-rated employer.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and generous leave.
- Why this job: Be part of a mission-driven company that prioritises sustainability and community support.
- Qualifications: Organisational skills, insurance knowledge, and strong communication abilities required.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Edinburgh or Ayr (hybrid working of 2 days working from home per week available upon successful completion of probation)
About The Role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for an Account Handler to join our Edinburgh or Ayr office. This is a fantastic opportunity to join Lycetts as an Account Handler, you’ll play a key role in delivering outstanding service to our clients and prospects. You’ll collaborate with executives to manage accounts day-to-day, build trusted relationships, and help drive retention and growth through proactive, high-quality support.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What You’ll Be Doing
- Develop strong, long-term relationships with a portfolio of clients, managing their accounts in a way that meets their specific servicing needs
- Prepare renewal schedules and proactively contact clients ahead of deadlines, ensuring compliance needs are met and a smooth renewal process is achieved
- Negotiate alternative quotes before renewal dates, offering clients valuable options and tailored solutions
- Handle all documentation - including invoices and credit notes - with accuracy and efficiency
- Manage claims promptly and within regulatory timescales, by utilising our central service claims team
- Build and maintain positive relationships with Insurance companies and colleagues within our various Lycetts departments
- Operate an effective credit control process and provide timely reporting as required
- Support operational needs of the business when requested to do so to enhance teamwork and collaboration
What you’ll need to have
- Good organisational ability
- Previous broking experience preferably specialising in farm & estate, household and liability insurance
- Knowledge of wide range of commercial insurance products and companies
- Experience in obtaining information from clients via telephone & e-mail
- Experience in obtaining quotes and placing business
- Confident communications skills – both written & oral
- Good negotiating skills and the ability to build good relationships with both clients and insurers/underwriters
- Sound knowledge of FCA requirements within a broking role
What we offer
- A competitive salary - let’s discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications
- An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.
About us
The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Account Handler in Prestwick employer: Lycetts
Contact Detail:
Lycetts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler in Prestwick
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Handler role, and who knows? They might just have the inside scoop on openings at Lycetts or other companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Handler positions and practice your responses. Make sure you can showcase your broking experience and how you’ve built relationships with clients and insurers in the past.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a community that values kindness and ambition—just like us at StudySmarter!
We think you need these skills to ace Account Handler in Prestwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Handler role. Highlight your relevant experience in broking and client management, and show us how you can contribute to our team at Lycetts.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your confident communication skills. Use clear and concise language in your application to reflect how you would communicate with clients and colleagues.
Highlight Your Organisational Skills: We’re looking for someone with good organisational ability. In your application, give examples of how you’ve successfully managed multiple tasks or projects in the past, especially in a broking environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lycetts
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance products and the specific services offered by Lycetts. Familiarise yourself with FCA requirements and be ready to discuss how your previous broking experience aligns with the role.
✨Showcase Your Communication Skills
As an Account Handler, you'll need to build strong relationships with clients and insurers. Practice articulating your thoughts clearly and confidently, both in writing and verbally. Consider preparing examples of how you've successfully communicated with clients in the past.
✨Demonstrate Organisational Ability
Highlight your organisational skills during the interview. Be prepared to discuss how you manage multiple accounts and ensure compliance needs are met. You might even want to share a specific example of a time when your organisational skills led to a successful outcome.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Lycetts. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
