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For Companies At a Glance
- Tasks: Manage clients' insurance needs and support Account Executives in a collaborative environment.
- Company: Join Lycetts Insurance Brokers, part of Benefact Group, known for its inclusive culture.
- Benefits: Enjoy hybrid working, competitive salary, annual bonus, and generous leave.
- Why this job: Be part of a company that invests in people and makes a positive impact.
- Qualifications: Experience in corporate insurance and strong client-handling skills required.
- Other info: Fantastic career development opportunities and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Newcastle (hybrid working of 2 days working from home per week available upon successful completion of probation)
About The Role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Corporate Senior Account Handler or Account Handler to join our Newcastle office. In this role, you’ll be the trusted expert supporting our Account Executives, managing the full lifecycle of clients’ insurance needs from new business and renewals to handling mid‑term adjustments. You’ll use your technical knowledge to provide solutions, deepen client relationships, and contribute directly to the growth of our corporate book.
If you thrive in a collaborative environment, enjoy building strong client partnerships, and want to be part of a business that invests in both its people and its purpose, this is a fantastic opportunity to take the next step in your insurance career.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What You'll Be Doing
- Act as the main point of contact for clients and insurers, managing policies from quotation through to renewal.
- Arrange, amend, and renew general insurance policies within delegated authority, ensuring accurate and timely documentation and invoicing.
- Prepare renewals, remarket policies when needed, and manage renewal lists efficiently.
- Deliver excellent client service by responding to queries within agreed timescales and supporting overall retention goals.
- Maintain accurate records and ensure full compliance with FCA and internal standards, including assisting with claims notifications.
- Identify opportunities to cross‑sell, up‑sell, and refer clients to other business areas, contributing to new business and retention targets.
- Collaborate closely with Account Executives, underwriters, and internal teams to provide technical and administrative support.
- Negotiate terms within authority limits, issue policy documentation when conditions are met, and elevate referrals appropriately.
What you'll need to have
- Strong understanding of general insurance principles and market practices.
- Detailed knowledge of and experience in corporate and/or commercial insurance products.
- Awareness of FCA regulatory requirements and compliance standards.
- Good understanding of insurer markets and broking platforms (e.g. Acturis).
- Excellent communication and client‑handling skills.
- Strong negotiation, organisational, and time‑management capability.
- High accuracy and attention to detail.
- Skilled at identifying commercial opportunities.
- Proven experience managing a client book, including renewals, MTAs, and new business.
- Cert CII qualification or relevant broker experience.
What we offer
- A competitive salary – let's discuss it.
- Hybrid working available upon successful completion of probation.
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme.
- Annual Bonus scheme (Discretionary based on individual and company performance).
- Life Assurance cover up to 4 × salary, and Group Income Protection scheme up to 65 % of salary.
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively).
- Career development opportunities with funded support and financial incentives for all professional qualifications.
- An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.
About us
The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross‑section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
Senior Account Handler / Account Handler - Corporate in Newcastle upon Tyne employer: Lycetts
Contact Detail:
Lycetts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Handler / Account Handler - Corporate in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Lycetts or similar firms. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of corporate insurance products and FCA regulations. We want you to shine, so practice answering common interview questions and think of examples that showcase your client-handling skills.
✨Tip Number 3
Show your enthusiasm for the role and the company during interviews. Talk about how you align with their values and mission. Remember, they’re looking for someone who’s not just qualified but also passionate about making a difference!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
We think you need these skills to ace Senior Account Handler / Account Handler - Corporate in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your understanding of corporate insurance and any relevant qualifications, like Cert CII, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your previous experience aligns with our needs. Be genuine and let your personality shine through!
Showcase Your Client Handling Skills: Since client relationships are key in this role, share specific examples of how you've successfully managed client accounts in the past. We want to see your communication and negotiation skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Lycetts
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of general insurance principles and corporate products. Be ready to discuss specific examples from your experience that demonstrate your understanding of the market and compliance standards.
✨Showcase Your Client Handling Skills
Prepare to share stories about how you've successfully managed client relationships in the past. Highlight your communication skills and how you've handled queries or issues, as this role is all about building strong partnerships.
✨Demonstrate Your Team Spirit
Since collaboration is key in this role, think of examples where you've worked closely with colleagues, such as Account Executives or underwriters. Show how you contribute to a team environment and support others to achieve common goals.
✨Be Ready to Discuss Growth Opportunities
Think about how you can contribute to the growth of the corporate book. Prepare to discuss any ideas you have for cross-selling or up-selling, and be ready to explain how you identify commercial opportunities in your previous roles.