Administration Assistant in Newcastle upon Tyne

Administration Assistant (Lycetts)

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle

About The Role

Lycetts Insurance Brokers, part of Benefact Group, are looking for an Administration Assistant to join our Newcastle office. This is a fantastic opportunity to support account handlers and executives in managing the insurance business for Lycetts clients and prospects.

Why Join Us?

Collaborative and inclusive culture committed to making a difference, ranked among the UK’s 15 Best Big Companies to Work For in 2025, offering career and development opportunities within a growing, innovative group where all profits go to charity.

What You\’ll Be Doing

• Establish and maintain connections with internal stakeholders and external contacts, including clients, underwriting and claims teams.
• Collaborate with team members, handle incoming calls, and provide assistance or redirect queries as needed.
• Carry out additional tasks assigned by management and offer project support when required.
• Build relationships across internal teams, enhance product knowledge, stay informed on industry trends, and pursue professional training and qualifications.
• Ensure accurate record‑keeping, managing accounting queries (where appropriate), processing mid‑term adjustments, and assist with invoicing and documentation production.
• Support general office administration, including preparing documents for postage and coordinating delivery.

What You\’ll Need to Have

• Clear communicator with the ability to work well in a team environment.
• The ability to build and manage co‑operative and productive relationships.

What We Offer

• A competitive salary – let\’s discuss it.
• Hybrid working available upon successful completion of probation.
• Employer pension contribution of 5% rising to 10% after five years’ membership of the pension scheme.
• Annual Bonus scheme (discretionary based on individual and company performance).
• Life Assurance cover up to four times salary.
• 25 days annual leave plus bank holidays (rising to 26 and 27 days for five and ten years’ service respectively).
• Career development opportunities with funded support and financial incentives for all professional qualifications.
• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

Hear from the Hiring Manager

\”We are a small and supportive team, working in a fast‑paced environment. This role is critical to the continued success and growth of our team.\”

About Us

The Lycetts Group has over 60 years of experience providing comprehensive insurance, risk management and financial advice. Benefact Group is a unique international financial services group of over 30 businesses, owned by a charity and the third‑largest UK corporate donor over a decade, having given away £250 million since 2014.