At a Glance
- Tasks: Support commercial clients with exceptional service and build strong relationships.
- Company: Join Lycetts Insurance Brokers, part of Benefact Group, a top-rated employer.
- Benefits: Competitive salary, hybrid working, generous leave, and career development support.
- Other info: Be part of a charitable group committed to sustainability and community.
- Why this job: Make a difference in a collaborative culture while growing your career.
- Qualifications: Strong organisational skills and ability to engage professionally with clients.
The predicted salary is between 31500 - 38500 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Newcastle Upon Tyne
About The Role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for an Account Handler to join our Newcastle Upon Tyne office. In this client-focused role, you’ll support a portfolio of commercial clients, delivering exceptional service across renewals, mid-term adjustments and day-to-day account management. Working closely with clients, insurers and colleagues, you’ll help build trusted relationships, identify solutions that meet clients’ needs, and contribute to the continued growth and success of the team. This is an excellent opportunity for someone who enjoys building strong relationships, thrives in a fast-paced environment, and is passionate about delivering outstanding customer outcomes.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What You'll Be Doing
- Managing a portfolio of clients within our Commercial Small Business Unit, delivering exceptional service and building strong, lasting relationships to support retention and growth.
- Supporting clients throughout the policy lifecycle, including renewals, mid-term adjustments and general enquiries, ensuring a seamless customer experience.
- Preparing and negotiating quotations and renewal terms, working closely with insurers to secure the most appropriate outcomes for clients.
- Handling policy documentation, invoicing and credit control activities accurately and efficiently, maintaining high standards of compliance and administration.
- Liaising with insurers, underwriters, claims specialists and colleagues across the wider business to deliver prompt and effective solutions for clients.
- Contributing to the ongoing success of the Commercial Small Business Unit by identifying opportunities, sharing knowledge, and supporting team objectives and operational priorities.
What you'll need to have
- Ability to engage professionally with clients and colleagues
- Strong organisational skills managing multiple tasks and priorities efficiently, particularly in relation to client enquiries, documentation, and meeting preparation
- Attention to detail for preparing quotations and compliance-related documentation
What makes you stand out
- Previous insurance experience
- Experience in obtaining quotes and placing business
- Good negotiating skills and the ability to build good relationships with both clients and insurers/underwriters
What we offer
- A competitive salary - let's discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
- An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.
About us
The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group.
We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Account Handler - Commercial in Newcastle upon Tyne employer: Lycetts
Lycetts Insurance Brokers, part of Benefact Group, is an excellent employer that prioritises a collaborative culture and strong client relationships in the heart of Newcastle Upon Tyne. With a competitive benefits package, opportunities for career development, and the flexibility of hybrid working after probation, employees are empowered to thrive both personally and professionally in a supportive environment focused on delivering outstanding customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler - Commercial in Newcastle upon Tyne
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Lycetts). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Lycetts. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Account Handler - Commercial in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Lycetts.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Lycetts. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Lycetts
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Lycetts to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Lycetts, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Lycetts's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
