Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client claims and ensure a smooth claims journey.
- Company: Lycetts is a leading independent insurance broker with over 60 years of experience.
- Benefits: Enjoy hybrid working, competitive salary, annual bonuses, and generous leave.
- Why this job: Join a purpose-led organisation focused on career development and community impact.
- Qualifications: Previous claims experience and strong communication skills are essential.
- Other info: Inclusive culture with support for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join or sign in to find your next job
Join to apply for the Claims Handler/Senior Claims Handler role at Lycetts
2 days ago Be among the first 25 applicants
Join to apply for the Claims Handler/Senior Claims Handler role at Lycetts
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Newcastle, Edinburgh, Charlbury, Northampton , or Catterick (hybrid working of 2 days working from home per week available upon successful completion of probation)
About The Role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Handler/Senior Claims Handler to join the Claims Team in our Head Office in Newcastle, or one of our Regional Claims Hubs based in Edinburgh, Charlbury, Northampton or Catterick.
Lycetts is a well-established independent insurance broker with a focus on farms, estates, and rural businesses. We also offer bespoke financial services, high-net-worth household coverage, commercial and bloodstock insurance and risk management advice.
As a Claims Handler, you will play a crucial role in managing the claims process for Lycetts’ clients under the guidance of a team manager. This role holds responsibility for the effective management of all client claims. The role has authority to deal with insurers, their appointed suppliers and clients as necessary to complete the claims journey.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Key Responsibilities
- To act as Claims Handler within the Lycetts UK Claims Centre of Excellence servicing all offices nationwide.
- To manage the claims journey efficiently and within the Lycetts agreed service levels.
- Delivery of proactive and client focused claims handling.
- Develop positive meaningful relations with external parties including clients, Insurance Companies, Loss Adjusters, and other Third Party Suppliers
- Develop strong positive relationships with the nationwide placement teams within Lycetts
Knowledge, Skills And Experience
- Previous claims experience handing Commercial &/or High Net Worth Personal Lines Claims
- Knowledge of wide range of insurance products (desirable)
- Experience in identifying & obtaining relevant claims information from clients via telephone & email
- Confident and well executed communication skills, with the ability to deliver ‘difficult’ messages when required
- Proven negotiating skills
- Sound knowledge of regulatory requirements within a claims handling role
- CII – Certificate in Insurance (or equivalent/above) desirable, or a commitment to work to attain qualifications on employment
What we offer
- A competitive salary – let\’s discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
About us
The Lycetts group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
- Directory of Social Change’s UK Guides to Company Giving 2017-26
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Insurance
Referrals increase your chances of interviewing at Lycetts by 2x
Get notified about new Claims Handler jobs in Newcastle Upon Tyne, England, United Kingdom.
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Newcastle Upon Tyne, England, United Kingdom 2 days ago
Newcastle Upon Tyne, England, United Kingdom 2 months ago
North Shields, England, United Kingdom 2 months ago
Wallsend, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Claims Handler/Senior Claims Handler employer: Lycetts Group
Contact Detail:
Lycetts Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler/Senior Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of claims that Lycetts handles, especially in commercial and high-net-worth personal lines. Understanding their unique processes and challenges will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of Lycetts on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 3
Prepare to discuss your previous claims handling experiences in detail, focusing on how you've managed client relationships and resolved complex issues. Highlighting your negotiation skills will be particularly beneficial.
✨Tip Number 4
Show your commitment to professional development by mentioning any relevant qualifications or courses you're pursuing, such as the CII Certificate in Insurance. This demonstrates your dedication to the field and aligns with Lycetts' values.
We think you need these skills to ace Claims Handler/Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, especially in commercial or high-net-worth personal lines. Use specific examples to demonstrate your skills in managing claims and communicating effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your previous claims experience and how it aligns with Lycetts' focus on client satisfaction and proactive claims management.
Highlight Relevant Skills: In your application, emphasise your negotiation skills, knowledge of insurance products, and ability to handle difficult conversations. These are crucial for the Claims Handler role and will set you apart from other candidates.
Show Commitment to Professional Development: Mention any relevant qualifications, such as the CII Certificate in Insurance, or express your willingness to pursue further qualifications. This demonstrates your commitment to the industry and aligns with Lycetts' values of career development.
How to prepare for a job interview at Lycetts Group
✨Know Your Claims
Familiarise yourself with the types of claims you will be handling, especially in commercial and high-net-worth personal lines. Be prepared to discuss your previous experience and how it relates to the role.
✨Demonstrate Communication Skills
Since the role requires confident communication, practice articulating your thoughts clearly. Prepare for scenarios where you might need to deliver difficult messages, and think about how you would handle those situations.
✨Build Rapport
Show that you can develop positive relationships with clients and external parties. Think of examples from your past experiences where you successfully built rapport and how that benefited the claims process.
✨Understand Regulatory Requirements
Brush up on the regulatory requirements relevant to claims handling. Being knowledgeable in this area will demonstrate your commitment to compliance and professionalism during the interview.
