At a Glance
- Tasks: Provide exceptional customer service and manage patient interactions with professionalism.
- Company: Join Lyca Health, where our people are at the heart of everything we do.
- Benefits: Enjoy a competitive salary and be part of a supportive team.
- Other info: Work in a dynamic environment with opportunities for growth and inclusivity.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 28530 - 34870 £ per year.
Lyca Health
, we understand that our people are at the heart of everything we do.
We are looking for an outstanding individual who shares our commitment to delivering exceptional service and exceeding expectations for our patients, colleagues and partners.
- Job Summary
- As a
- Customer Service Administrator
, you will play a key role in providing an efficient and professional reception and administrative service.
Acting as the first point of contact for patients and visitors, you will ensure every interaction reflects the high standards of care and customer service that Lyca Health is known for.
You will be responsible for maintaining accurate and up-to-date patient records, liaising with consultants and their PA teams to obtain the correct information and documentation, and supporting the smooth day-to-day operation of the service.
We offer a professional working environment, competitive salary, and the opportunity to be part of a dedicated and supportive team.
- Colleagues will work 40 hours per week between
- 7:30am and 8:00pm, Monday to Saturday
, in line with the needs of the business.
Key Responsibilities
- Welcome and assist patients, their families and visitors, ensuring a warm, friendly and professional experience.
- Maintain an inviting, organised and professional front-of-house environment.
- Schedule and manage appointments for patients, consultants, secretaries and external stakeholders, both in person and over the telephone.
- Liaise directly with consultants and their PA teams to obtain accurate patient information and medical records.
- Handle telephone enquiries and bookings professionally, following company telephone standards.
- Monitor voicemail messages and return calls promptly.
- Ensure patient records are maintained accurately and updated in line with consultant documentation.
- Provide general administrative support to ensure the efficient running of the service.
Person Specification
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills.
- Good IT skills, including Microsoft Word and Excel.
- A professional, friendly and customer-focused approach.
- Previous experience within a private healthcare or high-end customer service environment.
- Experience working within a reception or administrative role.
- Equality, Diversity and Inclusion
At Lyca Health, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and supported.
We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer.
Additional Information
Whilst we endeavour to respond to all applications, we receive a high volume of interest. If you have not heard from us within three weeks of the closing date, please assume that your application has been unsuccessful on this occasion.
Any offer of employment will be subject to proof of eligibility to work in the UK and receipt of a satisfactory
Disclosure and Barring Service (DBS) check.
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Customer Service Administrator in Orpington employer: LycaHealth
At Lyca Health, we pride ourselves on fostering a supportive and professional work environment where our employees are valued as the cornerstone of our success. As a Customer Service Administrator, you will not only enjoy a competitive salary but also have the opportunity to grow within a dedicated team that prioritises exceptional patient care and service excellence. Our commitment to equality, diversity, and inclusion ensures that every team member feels respected and empowered to contribute to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Orpington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LycaHealth. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LycaHealth before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Orpington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LycaHealth:Your cover letter is your chance to shine! Tell us why you want to work at LycaHealth specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LycaHealth!
How to prepare for a job interview at LycaHealth
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
