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For Companies At a Glance
- Tasks: Drive outbound sales, improve conversion rates, and coach team performance.
- Company: Join The Skills Trade Desk, a dynamic UK-based operations team.
- Benefits: Competitive salary, performance bonuses, and company-provided equipment.
- Other info: Enjoy structured training and clear KPIs for career growth.
- Why this job: Make an impact in sales while developing your skills in a supportive environment.
- Qualifications: Experience in outbound sales and strong communication skills required.
The Skills Trade Desk Ltd (UK) is seeking an experienced Quality & Conversion Specialist to join our Philippines-based operations team. This senior outbound sales and quality role is ideal for someone who enjoys driving results, improving conversion rates, and supporting team performance through coaching, structure, and follow‑up discipline. This position goes beyond standard outbound calling. You will play a key role in lead conversion, call quality improvement, script optimisation, and handling high‑value or more complex leads.
Key Responsibilities
- Outbound Sales & Lead Conversion
- Make high volume outbound calls to prospective UK clients.
- Book consultations and appointments for the UK sales team.
- Handle complex, escalation, and high‑value leads.
- Re‑engage non‑responsive leads using structured, persuasive follow‑ups.
- Improve conversion rates through objection handling and call strategy.
- Quality & Performance Support
- Conduct call‑flow checks and identify quality gaps.
- Support coaching and training initiatives.
- Standardise talk tracks, follow‑ups, and reporting patterns.
- Document best practices, rebuttals, and insights.
- Assist in refining and updating scripts based on real call scenarios.
- CRM, Reporting & Admin
- Maintain accurate CRM records and call logs.
- Track KPIs including calls made, talk time, emails, and appointments.
- Submit weekly performance and activity reports.
- Ensure accuracy, compliance, and data protection standards.
Who This Role Is For
- Has strong outbound sales or appointment‑setting experience.
- Understands conversion psychology, follow‑up discipline, and persuasion.
- Is comfortable working to clear KPIs and performance targets.
- Can identify quality issues and help others improve.
- Is organised, reliable, and confident working remotely.
This is not a basic dialler role; expectations are higher, and performance matters.
Key Requirements
- Proven outbound calling / sales experience.
- Excellent spoken English and professional phone presence.
- Strong CRM accuracy and reporting discipline.
- Confidence handling objections and difficult conversations.
- Ability to work UK hours consistently.
Working Hours
Aligned With UK Business Hours: UK Daylight Saving: 3:00 PM – 12:00 AM (PH time). UK Standard Time: 4:00 PM – 1:00 AM (PH time). Includes a 1‑hour break.
Compensation & Benefits
- PHP 35,000 base monthly salary.
- Night differential where applicable.
- Performance‑based salary uplift/bonus tied to KPIs.
- Quarterly performance reviews.
- Company‑provided equipment and systems.
Why Join The Skills Trade Desk
- Clear KPIs and transparent performance expectations.
- Structured process, scripts, and training support.
- Opportunity to influence quality, outcomes, and team performance.
- Stable, long‑term role with growth potential.
How To Apply
Please submit your CV via BossJob.
Quality & Conversion Specialist (Outbound Sales | On-site Muntinlupa, PHILIPPINES) in Liverpool employer: Lybert Consulting
Contact Detail:
Lybert Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Conversion Specialist (Outbound Sales | On-site Muntinlupa, PHILIPPINES) in Liverpool
✨Tip Number 1
Get to know the company inside out! Research The Skills Trade Desk and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your outbound sales experience and conversion strategies. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Don’t just wait for the interview; follow up! After applying through our website, send a quick email to express your enthusiasm for the role. A little nudge can go a long way in showing your eagerness and keeping you top of mind.
✨Tip Number 4
Showcase your results! Be ready to discuss specific examples of how you've improved conversion rates or handled complex leads in the past. Numbers speak volumes, so if you’ve got stats to back up your claims, flaunt them!
We think you need these skills to ace Quality & Conversion Specialist (Outbound Sales | On-site Muntinlupa, PHILIPPINES) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Quality & Conversion Specialist role. Highlight your outbound sales experience and any achievements in improving conversion rates to grab our attention!
Showcase Your Communication Skills: Since this role involves a lot of phone interaction, it's crucial to demonstrate your excellent spoken English and professional phone presence. Use clear and concise language in your application to show us you mean business!
Be Specific About Your Achievements: When detailing your past roles, include specific examples of how you've handled objections or improved call quality. Numbers speak volumes, so if you can quantify your success, do it! We love seeing results.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lybert Consulting
✨Know Your Numbers
Before the interview, brush up on your outbound sales metrics. Be ready to discuss your previous conversion rates, call volumes, and any KPIs you've hit. This shows you understand the importance of performance and can back it up with data.
✨Master Objection Handling
Prepare for common objections you might face during calls. Think of specific examples from your past experiences where you successfully turned a 'no' into a 'yes'. This will demonstrate your ability to handle difficult conversations and improve conversion rates.
✨Familiarise Yourself with CRM Tools
Since maintaining accurate CRM records is crucial, make sure you're comfortable discussing any CRM systems you've used. Highlight your experience in tracking KPIs and how you've used data to drive results in your previous roles.
✨Showcase Your Coaching Skills
This role involves supporting team performance through coaching. Prepare to share examples of how you've helped colleagues improve their sales techniques or call quality. This will show that you not only excel individually but can also uplift the entire team.