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- Tasks: Join us as a Sales Coordinator, managing orders and enhancing customer relationships daily.
- Company: LWC Drinks Ltd is the UK's fastest-growing drinks supplier, serving licensed establishments with top-notch service.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to make an impact.
- Why this job: Be part of a vibrant team, drive new business, and develop your skills in a thriving industry.
- Qualifications: Proficiency in Microsoft Excel and strong communication skills are essential; knowledge of the drinks industry is a plus.
- Other info: This role requires an EU work permit; apply with your CV and cover letter.
The predicted salary is between 28800 - 43200 £ per year.
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Sales Coordinator/Customer Service, Northampton
Client: LWC
Location: Northampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
396657269067
Job Views:
23
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
LWC Drinks Ltd provides licensed establishments with bar and sundry supplies. We are the fastest growing privately owned drinks company in Britain, ranked 24th in the Sunday Times PWC Profit Track 100. We employ over 1,500 people across 18 depots in the UK, with a Support Centre and Hub Distribution Centre in Manchester.
Overview
Drive new business via lead generation and increase customer retention by managing Retention Reports and minimizing attrition.
Main Duties
- Ensure high standards of customer service, taking and inputting orders efficiently and accurately.
- Support account managers by informing them of weekly report results, maintaining awareness of business retention, and setting up appointments for new business.
- Review Down Traders and report to Sales Manager.
- Follow up on actions for the above reports for Telesales and/or Account Managers.
- Create initial business relationships with new customers, set up initial orders and delivery requirements.
- Proactively resolve customer issues through excellent customer service.
- Support the wider team as Online Depot Champion.
- Promote LWC Drinks\’ own brand products.
- Brief office staff and account managers on new brochures and promotional drives.
- Maintain strong relationships with account managers, assist in acquiring new business, and support administrative needs.
- Produce and maintain the Account Manager Prospect Pipeline.
Knowledge and Experience
- Proficient in Microsoft Excel for spreadsheets and records.
- Ability to use the Trinity system and LWC Drinks quote system.
- Good teamwork, communication, and relationship-building skills.
- Knowledge of the drinks industry, products, and the on-trade market.
If interested, please send your CV and cover letter (including current salary and location), with the job reference (Job Ref: 100625NM) in the email title to the provided contact.
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Sales Coordinator/Customer Service employer: LWC
Contact Detail:
LWC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator/Customer Service
✨Tip Number 1
Familiarise yourself with LWC Drinks and their product offerings. Understanding their brand and the drinks industry will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of LWC Drinks on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. Highlighting your problem-solving skills and ability to build relationships will resonate well with the hiring team.
✨Tip Number 4
Brush up on your Microsoft Excel skills, as proficiency in this area is crucial for the role. Consider taking a quick online course or tutorial to ensure you're comfortable with spreadsheets and data management.
We think you need these skills to ace Sales Coordinator/Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales coordination and customer service. Emphasise any previous roles where you managed customer relationships or supported sales teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at LWC Drinks Ltd. Mention specific skills that align with the job description, such as proficiency in Microsoft Excel and effective communication skills.
Highlight Industry Knowledge: If you have experience or knowledge of the drinks industry, make sure to include this in your application. Discuss any relevant products or market insights that could benefit LWC Drinks Ltd.
Follow Application Instructions: When submitting your application, ensure you include the job reference number in the subject line of your email. This shows attention to detail and helps the hiring team easily identify your application.
How to prepare for a job interview at LWC
✨Know the Company Inside Out
Before your interview, make sure to research LWC Drinks Ltd thoroughly. Understand their products, services, and recent achievements. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Demonstrate Customer Service Skills
As a Sales Coordinator/Customer Service role, showcasing your customer service skills is crucial. Prepare examples of how you've effectively resolved customer issues in the past and how you can apply those experiences to enhance customer satisfaction at LWC.
✨Highlight Teamwork and Communication
This position requires strong teamwork and communication skills. Be ready to discuss instances where you've successfully collaborated with others or communicated effectively to achieve a common goal. This will demonstrate that you're a good fit for their team-oriented environment.
✨Prepare for Technical Questions
Since proficiency in Microsoft Excel and familiarity with specific systems like Trinity are essential, be prepared to answer technical questions or even demonstrate your skills. Brush up on your Excel knowledge and be ready to discuss how you've used similar systems in previous roles.