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- Tasks: Lead a dynamic telesales team to achieve sales targets and provide top-notch customer service.
- Company: Join LWC Drinks, the fastest growing drinks company in Britain!
- Benefits: Competitive salary, career growth, and a vibrant team culture.
- Why this job: Make an impact by driving sales and building strong customer relationships.
- Qualifications: 2 years of sales experience and excellent communication skills required.
- Other info: Be part of a supportive environment with over 1,800 colleagues across the UK.
The predicted salary is between 28800 - 43200 £ per year.
To lead and drive a team to provide the best service levels possible, maintaining company standards and targets. Working on retaining existing accounts and driving new sales, upselling on certain products and introducing new lines. Ensuring the smooth running of the Telesales team, working closely with the Distribution Team and Account Managers. Taking and processing customer orders onto the system and ensuring effective cover during any absence. Taking a high volume of incoming online orders & calls, which include customer complaints, queries, orders, etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
- Set clear targets and objectives for your team, including sales, online & outbound call lists.
- Challenge your team when underperforming and set specific action points.
- Organise, manage and set up monthly telesales drives.
- Plan calls and target gaps in supply using relevant systems & increase online use.
- To accurately record weekly KPI figures for your team, analyse and send out weekly depot reports & updates.
- Take full ownership of solving customer issues through proactive customer service.
- To promote the sale of LWC Drinks' own-brand products.
- To retain strong relationships with account managers & management, helping them in acquiring new business and assisting with their administrative needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
Knowledge and Experience
- Excellent customer service skills.
- Use of Microsoft Excel for spreadsheets and records.
- Good teamwork skills.
- Good communication and relationship-building skills.
- Good product knowledge.
- Must have 2 years' previous selling experience.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Telesales Supervisor employer: LWC Drinks
Contact Detail:
LWC Drinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Supervisor
✨Tip Number 1
Get to know the company inside out! Research LWC Drinks and understand their products, values, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself that highlights your relevant experience and skills. Make sure to include examples of how you've successfully led teams or driven sales in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telesales Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telesales Supervisor role. Highlight your experience in sales, customer service, and team management. We want to see how your skills align with our goals at StudySmarter!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've driven sales or improved team performance in the past. We love a good story!
Show Off Your Team Spirit: Since teamwork is key for us, make sure to mention any experiences where you’ve successfully led a team or collaborated with others. We’re looking for someone who can motivate and challenge their team to achieve targets!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at LWC Drinks
✨Know Your Numbers
Before the interview, brush up on your sales figures and KPIs. Be ready to discuss how you've met or exceeded targets in previous roles. This shows you understand the importance of metrics in a telesales environment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or queries effectively. Highlight your proactive approach to problem-solving, as this is crucial for maintaining strong relationships with clients.
✨Familiarise Yourself with the Company
Research LWC Drinks and their product range. Understanding their business model and how they position themselves in the market will help you tailor your responses and demonstrate your genuine interest in the role.
✨Demonstrate Team Leadership
Think of instances where you've successfully led a team or driven performance. Be ready to discuss how you motivate others and set clear objectives, as this is key for a Telesales Supervisor.
