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For Companies At a Glance
- Tasks: Engage with customers, handle queries, and upsell products while processing orders.
- Company: Join a dynamic team at LWC Hereford, a leader in the beverage industry.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values your input and fosters personal development.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills!
- Other info: Perfect for students looking to gain experience while earning.
The predicted salary is between 24000 - 36000 £ per year.
To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
Telesales Operator employer: LWC Drinks
Contact Detail:
LWC Drinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you confidently upsell and address customer queries effectively during your calls.
✨Tip Number 2
Practice your communication skills. As a Telesales Operator, you'll be handling a high volume of calls, so being clear and persuasive is key to retaining accounts and resolving complaints.
✨Tip Number 3
Research common customer complaints in the telesales industry. Knowing how to handle these issues can set you apart and show us that you're proactive and ready to tackle challenges.
✨Tip Number 4
Show enthusiasm for sales and customer service. We value candidates who are passionate about helping customers and driving sales, so let your personality shine through when you connect with us.
We think you need these skills to ace Telesales Operator
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Telesales Operator. Highlight your experience in handling customer complaints, upselling products, and processing orders in your application.
Tailor Your CV: Make sure your CV reflects relevant skills such as communication, problem-solving, and sales experience. Use specific examples that demonstrate your ability to manage high volumes of calls and retain accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your understanding of the company’s products and how you can contribute to retaining existing accounts and introducing new lines.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in a telesales position.
How to prepare for a job interview at LWC Drinks
✨Know the Product Range
Familiarise yourself with the products and services offered by the company. Being able to discuss specific items and their benefits will show your enthusiasm and preparedness, which is crucial for a telesales role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This skill is vital in telesales, as understanding customer needs and responding appropriately can make or break a sale.
✨Prepare for Common Scenarios
Think about potential customer complaints or queries you might encounter and how you would handle them. Showing that you can think on your feet and provide solutions will impress the interviewer.
✨Showcase Your Communication Skills
Telesales relies heavily on effective communication. Be clear and concise in your responses during the interview, and don’t hesitate to ask questions to clarify any points. This will reflect your ability to engage with customers over the phone.
