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For Companies At a Glance
- Tasks: Engage with customers, handle queries, and upsell products while processing orders.
- Company: Join a dynamic team at LWC Doncaster, a leader in the beverage industry.
- Benefits: Enjoy flexible working hours and opportunities for career growth.
- Why this job: Be part of a vibrant culture that values customer relationships and teamwork.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Perfect for students looking to gain valuable work experience while studying.
The predicted salary is between 24000 - 36000 £ per year.
To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries.
Main Duties:
Contact Detail:
LWC Drinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you confidently upsell and address customer queries effectively during your calls.
✨Tip Number 2
Practice your communication skills. As a Telesales Operator, you'll be handling a high volume of calls, so being clear and persuasive is key to retaining accounts and resolving issues.
✨Tip Number 3
Get comfortable with handling objections. Customers may have concerns or complaints, so being prepared with responses can help you turn those situations into opportunities for upselling.
✨Tip Number 4
Show enthusiasm and a positive attitude during your interactions. A friendly and upbeat approach can make a significant difference in customer satisfaction and retention.
We think you need these skills to ace Telesales Operator
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Telesales Operator. Highlight your experience in handling customer complaints, upselling products, and processing orders in your application.
Tailor Your CV: Make sure your CV reflects relevant skills such as communication, problem-solving, and sales experience. Use specific examples that demonstrate your ability to manage high volumes of calls and retain accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your understanding of the company's needs and how your background makes you a perfect fit for the Telesales Operator position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a telesales role.
How to prepare for a job interview at LWC Drinks
✨Know the Product Range
Familiarise yourself with the products and services offered by the company. Being able to discuss specific items and their benefits will show your enthusiasm and preparedness.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a telesales operator, as understanding customer needs is key to upselling and resolving complaints effectively.
✨Prepare for Common Scenarios
Think about potential customer interactions you might face, such as handling complaints or upselling. Prepare responses that showcase your problem-solving skills and ability to handle pressure.
✨Showcase Your Communication Skills
Telesales relies heavily on effective communication. Use clear and concise language during the interview, and be sure to convey your enthusiasm for engaging with customers over the phone.
