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For Companies At a Glance
- Tasks: Engage with customers through calls, resolve queries, and upsell products.
- Company: Join a dynamic team focused on customer satisfaction and innovative solutions.
- Benefits: Enjoy flexible working hours and potential for remote work.
- Why this job: Perfect for those who love communication and want to make a real impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Opportunity for growth within the company and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliv…
Telesales & Customer Services employer: LWC Drinks
Contact Detail:
LWC Drinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales & Customer Services
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss how you've handled customer complaints or technical issues in the past, as this will highlight your capability to manage challenges effectively.
✨Tip Number 4
Demonstrate your enthusiasm for sales. Share examples of how you've successfully upsold products or services before, as this will illustrate your potential to contribute to our team's success.
We think you need these skills to ace Telesales & Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales and customer service. Focus on your ability to build relationships, handle complaints, and process orders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how you've successfully managed customer relationships or resolved issues in the past.
Highlight Technical Skills: Since the role involves reporting technical faults, emphasise any technical skills or experience you have. This could include familiarity with CRM systems or troubleshooting common issues.
Prepare for Common Interview Questions: Anticipate questions related to handling customer complaints, upselling products, and managing high call volumes. Prepare concise and relevant examples from your previous experiences to demonstrate your capabilities.
How to prepare for a job interview at LWC Drinks
✨Know the Product Range
Familiarise yourself with the products and services offered by the company. Being able to discuss specific items and their benefits will show your enthusiasm and preparedness, which is crucial in a telesales role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means responding thoughtfully to questions and showing that you understand the needs of customers, which is essential for building relationships and handling complaints.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might encounter, such as handling complaints or upselling products. Prepare examples from your past experiences that showcase your problem-solving skills and ability to retain customers.
✨Show Your Communication Skills
Since the role involves a high volume of calls, it's important to convey your communication skills effectively. Practice speaking clearly and confidently, and be ready to explain how you would handle various customer interactions.
