Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers through calls, manage orders, and resolve issues.
- Company: Join LWC Drinks, a leading supplier in the beverage industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for those who love connecting with people and making an impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and great communication skills.
- Other info: Flexible hours available, ideal for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
Telesales & Customer Service
Reports to: Office Manager
Depot: LWC South West
Overview
To complete a daily Out Bound Diary, building relationships with Customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- Have the ability to convert Incoming calls to Planned Out-Bound calls.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products.
- To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
- To promote from our promotional brochure and up sell specific drives.
- Understanding the need to target specific Customers with products that are relevant to them.
- Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
- Plan calls and target GAP\’s in supply using relevant systems.
Knowledge and Experience:
- Excellent Customer Service Skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the trinity system.
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 16 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
#J-18808-Ljbffr
Telesales & Customer Service employer: LWC Drinks
Contact Detail:
LWC Drinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales & Customer Service
✨Tip Number 1
Familiarize yourself with our products and services. Understanding the specifics of what we offer will help you engage customers more effectively and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your telephone manner. Since this role requires a clear and personable approach, consider role-playing calls with friends or family to refine your communication skills and build confidence.
✨Tip Number 3
Research common customer complaints and queries in the telesales industry. Being prepared with solutions or responses can showcase your proactive customer service skills during the interview.
✨Tip Number 4
Network with current employees or others in the industry. They can provide insights into the company culture and expectations, which can be invaluable when discussing how you can contribute to our team.
We think you need these skills to ace Telesales & Customer Service
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Telesales & Customer Service position. Understand the key responsibilities and required skills, such as building customer relationships and handling complaints.
Tailor Your CV: Customize your CV to highlight relevant experience in telesales and customer service. Emphasize your ability to handle high volumes of calls, solve customer issues, and promote products effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully built relationships with customers or resolved complaints in the past.
Highlight Communication Skills: In your application, emphasize your clear and personable telephone manner. Provide examples of how you have effectively communicated with customers and colleagues in previous roles.
How to prepare for a job interview at LWC Drinks
✨Show Your Communication Skills
Since the role involves a lot of customer interaction, it's crucial to demonstrate your clear and personable telephone manner during the interview. Practice articulating your thoughts clearly and confidently.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss examples where you've taken ownership of solving customer issues. This will show that you can handle complaints and queries effectively, which is key for this position.
✨Demonstrate Your Sales Acumen
Since upselling is part of the job, come ready with examples of how you've successfully promoted products or services in the past. This will illustrate your ability to convert calls into sales.
✨Understand the Company’s Products
Familiarize yourself with LWC Drinks' product range before the interview. Being knowledgeable about their offerings will help you engage in meaningful conversations and show your genuine interest in the role.
