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For Companies At a Glance
- Tasks: Engage with customers, handle queries, and promote our awesome products.
- Company: Join LWC Drinks, the UK's fastest-growing drinks company!
- Benefits: Enjoy a competitive salary, supportive team, and career growth opportunities.
- Why this job: Make a real difference in customer service while building valuable relationships.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Work Monday to Friday with occasional Saturdays in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
To complete a daily Out Bound Diary, building relationships with Customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- Have the ability to convert Incoming calls to Planned Out-Bound calls.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products.
- To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
- To promote from our promotional brochure and up sell specific drives.
- Understanding the need to target specific Customers with products that are relevant to them.
- Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
- Plan calls and target GAP's in supply using relevant systems.
Knowledge and Experience:
- Excellent Customer Service Skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the trinity system.
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.
Additional Information:
Mon – Fri 9am-5pm rotational Saturdays.
Telesales and Customer Service Advisor employer: LWC Drinks
Contact Detail:
LWC Drinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales and Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LWC Drinks. Understand their products and values so you can show how you fit into their culture and can contribute to their customer service goals.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, grab a friend and do some mock calls. Focus on being clear, personable, and confident – it’ll help you shine during the real deal!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a customer complaint into a positive outcome. This will demonstrate your proactive approach to customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to remind them of your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Telesales and Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to match the job description. Mention your experience with telesales and how you can build relationships with customers, just like we do at StudySmarter.
Be Personable and Clear: Since this role involves a lot of phone work, make sure your written communication reflects a clear and friendly tone. We love a personable approach, so let your personality shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LWC Drinks
✨Know Your Products
Before the interview, make sure you have a solid understanding of LWC Drinks' products. Familiarise yourself with their promotional brochure and be ready to discuss how you would upsell specific items. This shows your enthusiasm and readiness to contribute to the team.
✨Practice Your Phone Manner
Since this role heavily relies on communication, practice your telephone manner. Try role-playing with a friend or family member to ensure you sound clear, personable, and confident. Remember, first impressions count, especially over the phone!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. Highlighting your proactive approach to customer service will demonstrate that you can take ownership of problems and provide excellent support.
✨Be Ready for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as handling complaints or converting incoming calls to outbound sales. Prepare your responses to these situations, showcasing your problem-solving skills and ability to think on your feet.
