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For Companies At a Glance
- Tasks: Manage customer relationships and provide solutions via phone and email.
- Company: Join LWC Drinks, the UK's fastest-growing drinks supplier with a focus on exceptional service.
- Benefits: Enjoy a Monday to Friday schedule, with a potential 20% bonus based on performance.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Strong communication skills and a knack for building relationships are essential.
- Other info: Work in a supportive environment with opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
Tele-Account Manager
As a Tele-Account Manager, you will be responsible for managing, maintaining, and retaining a customer base. You will communicate with customers via phone and email, providing timely solutions to their queries and requests. Additionally, you will acquire new accounts through business development activities such as cold-calling, networking, and market research.
Main Duties
- Ensure a high standard of customer service by establishing initial business relationships with new customers.
- Take ownership of resolving customer issues through proactive customer service.
- Promote products from our promotional brochure and upsell specific drives.
- Promote the sale of LWC Drinks\’ own brand products.
- Follow up on actions from reports for Telesales and/or Account Managers.
Knowledge and Experience
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Good relationship-building skills.
- Strong presentation and negotiation skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite.
- Ability to manage multiple projects and priorities simultaneously.
- Detail-oriented and deadline-driven.
- Exceptional problem-solving and critical thinking skills.
- Maintain high standards of customer service.
- Clear and personable telephone manner.
- Ability to use the Trinity system.
- Good product knowledge.
Additional Information
- Monday to Friday, 9 am to 5 pm.
- Discretionary 20% bonus based on KPIs achieved.
- LWC Drinks Ltd supplies licensed establishments with bar and sundry supplies. We are the fastest-growing privately owned drinks company in Britain, ranked 24th in the Sunday Times PWC Profit Track 100.
Our goal is to provide the best customer service in the industry. We employ over 1,800 people across 15 depots in the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
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Tele-Account Manager employer: LWC Drinks
Contact Detail:
LWC Drinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tele-Account Manager
✨Tip Number 1
Familiarise yourself with LWC Drinks and their product range. Understanding the products you'll be promoting will not only boost your confidence but also help you engage more effectively with potential customers.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role heavily relies on verbal interaction, consider role-playing scenarios with friends or family to enhance your telephone manner and problem-solving abilities.
✨Tip Number 3
Network within the industry by attending relevant events or joining online forums. Building connections can provide valuable insights into customer needs and preferences, which will be beneficial when acquiring new accounts.
✨Tip Number 4
Brush up on your Microsoft Office skills, particularly Excel and PowerPoint. Being proficient in these tools will help you manage reports and presentations effectively, showcasing your ability to handle multiple projects.
We think you need these skills to ace Tele-Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tele-Account Manager. Familiarise yourself with customer service standards and the importance of relationship-building in this role.
Tailor Your CV: Highlight your relevant experience in customer service and account management. Use specific examples that demonstrate your communication skills, problem-solving abilities, and any experience with Microsoft Office Suite.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with their goal of providing exceptional customer service and include examples of how you've successfully managed customer relationships in the past.
Showcase Your Skills: During the application process, emphasise your verbal and written communication skills. If possible, provide examples of successful negotiations or presentations you've conducted, as these are key skills for the role.
How to prepare for a job interview at LWC Drinks
✨Showcase Your Customer Service Skills
As a Tele-Account Manager, excellent customer service is key. Be prepared to share specific examples of how you've successfully resolved customer issues in the past, demonstrating your proactive approach and ability to maintain high standards.
✨Demonstrate Communication Proficiency
Since the role involves a lot of communication via phone and email, practice articulating your thoughts clearly. You might want to prepare for common questions and rehearse your responses to ensure you convey your ideas effectively.
✨Highlight Your Relationship-Building Skills
Building relationships with customers is crucial. Think of instances where you've successfully established rapport with clients or colleagues, and be ready to discuss your strategies for maintaining those relationships over time.
✨Prepare for Business Development Scenarios
The role includes acquiring new accounts through activities like cold-calling and networking. Familiarise yourself with techniques for these methods and be ready to discuss how you would approach potential clients to promote products effectively.
