At a Glance
- Tasks: Build relationships with customers through telesales and provide top-notch customer service.
- Company: Join LWC Drinks, the fastest growing drinks company in Britain.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic workplace with over 1,300 employees and a focus on teamwork.
- Why this job: Make a real impact by helping customers and promoting exciting products.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
- Telesales & Customer Service Reports to: Office Manager Depot: LWC South West
- Overview
To complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products and introducing new lines.
Taking a high volume of incoming calls, which include customer complaints, queries, orders, etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
To ensure high standards of customer service, taking and inputting orders efficiently and accurately.
Have the ability to convert incoming calls to planned outbound calls.
To have a clear and personable telephone manner.
Take ownership of solving customer issues through proactive customer service.
To promote the sale of LWC Drinks' own-brand products.
To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
Building relationships with weekly telesales customers, being a regular point of contact.
To promote our promotional brochure and upsell specific drives.
Understanding the need to target specific customers with products that are relevant to them.
Be responsible for certain administrative duties within the office; confirming, sorting the post, filing, processing orders, etc.
Plan calls and target GAPs in supply using relevant systems.
Knowledge and Experience
Excellent customer service skills.
Use of Microsoft Excel for spreadsheets and records.
Ability to use the Trinity system.
Good teamwork skills.
Good communication and relationship building skills.
Good product knowledge.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies.
However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100.
Our aim is to provide the best customer service in the industry, employing over 1,300 people at 16 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
TPBN1_UKTJ
Telesales & Customer Services in Devon employer: LWC Drinks
As a Class 2 Driver at LWC Eastbourne, you will join a supportive team that values safety, reliability, and customer service. Our work culture promotes collaboration and pride in delivering exceptional service, while offering opportunities for personal and professional growth within the logistics sector. Enjoy the benefits of working locally, with a focus on work-life balance and a commitment to your development as a driver.
