At a Glance
- Tasks: Engage with customers, handle queries, and promote exciting products.
- Company: Join LWC Drinks, the UK's fastest-growing drinks distributor.
- Benefits: Enjoy a Monday to Friday schedule with a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic industry.
- Why this job: Make a real difference in customer service while building valuable relationships.
- Qualifications: Strong communication skills and a knack for teamwork are essential.
The predicted salary is between 31500 - 38500 £ per year.
To work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products.
- To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
- The ability to up sell certain products.
- Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
- Plan calls and target GAP's in supply using relevant systems.
Knowledge and Experience:
- Excellent Customer Service Skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the trinity system.
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.
Additional Information:
Monday - Friday, 9am-5pm.
Telesales Operator in Cornwall employer: LWC Drinks
As a Class 2 Driver at LWC Eastbourne, you will join a supportive team that values safety, reliability, and customer service. Our work culture promotes collaboration and pride in delivering exceptional service, while offering opportunities for personal and professional growth within the logistics sector. Enjoy the benefits of working locally, with a focus on work-life balance and a commitment to your development as a driver.
