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- Tasks: Engage with customers, handle queries, and promote products through telesales.
- Company: Join LWC Drinks, the UK's fastest-growing drinks distributor.
- Benefits: Enjoy a competitive salary and potential annual bonus.
- Why this job: Make a real impact in customer service while building valuable relationships.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Job Reference: 050226DS
Location: Leeds
Function: Sales
Salary: A discretionary £2000 bonus may be granted annually, subject to performance against defined KPIs.
Status: Full Time
Job Type: Permanent
Hours Of Work: 37.5
Reports to: Office Manager
Depot: LWC Yorkshire
Overview
To complete a daily Out Bound Diary, building relationships with Customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries.
Main Duties
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- Have the ability to convert Incoming calls to Planned Out-Bound calls.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products.
- To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
- To promote from our promotional brochure and upsell specific drives.
- Understanding the need to target specific Customers with products that are relevant to them.
- Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
- Plan calls and target GAPs in supply using relevant systems.
Knowledge and Experience:
- Excellent Customer Service Skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the trinity system.
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.
Additional Information:
Mon – Fri 9am-5pm rotational Saturdays
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 16 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Telesales and Customer Service Advisor in Leeds employer: Lwc Drinks Ltd
Contact Detail:
Lwc Drinks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales and Customer Service Advisor in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LWC Drinks. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend. Focus on being clear, friendly, and confident – it’ll help you shine during those calls.
✨Tip Number 3
Show off your customer service chops! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Telesales and Customer Service Advisor in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls, resolved issues, and built relationships with customers in the past.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate their fit.
Be Clear and Personable: Since this role involves a lot of communication, make sure your written application reflects a clear and friendly tone. We appreciate a personable approach that mirrors the way you’d speak to our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lwc Drinks Ltd
✨Know Your Product
Before the interview, make sure you have a solid understanding of LWC Drinks' products. Familiarise yourself with their offerings and think about how you can promote them effectively. This will show your enthusiasm and readiness to engage with customers.
✨Practice Your Phone Manner
Since this role heavily relies on communication over the phone, practice your telephone manner. Record yourself or role-play with a friend to ensure you sound clear, friendly, and professional. This will help you convey confidence during the interview.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role, such as handling complaints or upselling products. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to build relationships.
✨Show Your Team Spirit
This position requires good teamwork skills, so be ready to discuss how you've collaborated with others in previous roles. Share examples that highlight your ability to work well within a team and support your colleagues in achieving shared goals.
