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- Tasks: Lead a dynamic telesales team to achieve sales targets and provide top-notch customer service.
- Company: Join LWC Drinks, the fastest growing drinks company in Britain!
- Benefits: Enjoy a competitive salary with a discretionary bonus and career growth opportunities.
- Why this job: Make an impact by driving sales and building relationships in a vibrant environment.
- Qualifications: 2 years of sales experience and excellent communication skills required.
- Other info: Be part of a supportive team with over 1,800 employees across the UK.
The predicted salary is between 28800 - 43200 £ per year.
To lead and drive a team to provide the best service levels possible, maintaining company standards and targets. Working on retaining existing accounts and driving new sales, upselling on certain products and introducing new lines. Ensuring the smooth running of the Telesales team, working closely with the Distribution Team and Account Managers. Taking and processing customer orders onto the system and ensuring effective cover during any absence. Taking a high volume of incoming online orders & calls, which include customer complaints, queries, orders, etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
- Set clear targets and objectives for your team, including sales, online & outbound call lists.
- Challenge your team when underperforming and set specific action points.
- Organise, manage and set up monthly telesales drives.
- Plan calls and target gaps in supply using relevant systems & increase online use.
- To accurately record weekly KPI figures for your team, analyse and send out weekly depot reports & updates.
- Take full ownership of solving customer issues through proactive customer service.
- To promote the sale of LWC Drinks' own-brand products.
- To retain strong relationships with account managers & management, helping them in acquiring new business and assisting with their administrative needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
Knowledge and Experience
- Excellent customer service skills.
- Use of Microsoft Excel for spreadsheets and records.
- Good teamwork skills.
- Good communication and relationship-building skills.
- Good product knowledge.
- Must have 2 years' previous selling experience.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Telesales Supervisor in Eastbourne employer: Lwc Drinks Ltd
Contact Detail:
Lwc Drinks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Supervisor in Eastbourne
✨Tip Number 1
Get to know the company inside out! Research LWC Drinks and understand their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common telesales scenarios with a friend or family member. This will boost your confidence and help you handle customer queries and complaints like a pro during the interview.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the LWC Drinks team.
We think you need these skills to ace Telesales Supervisor in Eastbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any previous telesales experience to show us you're the right fit for the Telesales Supervisor role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join StudySmarter and how your background aligns with our goals. Be sure to mention your teamwork and communication skills, as these are key for this position.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to meet targets and drive sales. Numbers speak volumes, so if you've hit KPIs or improved team performance, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of the StudySmarter team!
How to prepare for a job interview at Lwc Drinks Ltd
✨Know Your Numbers
Before the interview, brush up on your sales metrics and KPIs. Be ready to discuss how you've met or exceeded targets in previous roles. This shows you understand the importance of performance and can drive results.
✨Showcase Your Leadership Skills
As a Telesales Supervisor, you'll need to lead a team effectively. Prepare examples of how you've motivated a team, handled underperformance, or organised successful sales drives. This will demonstrate your capability to manage and inspire others.
✨Customer Service is Key
Be prepared to talk about your approach to customer service. Share specific instances where you've resolved customer complaints or built strong relationships with clients. This highlights your commitment to providing excellent service, which is crucial for this role.
✨Familiarise Yourself with the Company
Research LWC Drinks and their products. Understanding their market position and product range will help you tailor your answers and show genuine interest in the company. It also allows you to ask insightful questions during the interview.
