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For Companies At a Glance
- Tasks: Build relationships with customers, handle queries, and promote products.
- Company: Fastest growing drinks company in Britain with a focus on customer service.
- Benefits: Discretionary £2000 bonus, full-time hours, and supportive team environment.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Excellent communication skills and teamwork experience required.
- Other info: Opportunity for career growth in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
Job Reference: 120226
Location: Aylesbury
Function: Sales
Salary: A discretionary £2000 bonus may be granted annually, subject to performance against defined KPIs.
Status: Full Time
Job Type: Permanent
Hours Of Work: 40
Reports to: Office Manager
Depot: LWC London
Overview:
To complete a daily Out Bound Diary, building relationships with Customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries.
Main Duties:
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- Have the ability to convert Incoming calls to Planned Out-Bound calls.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products.
- To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
- To promote from our promotional brochure and upsell specific drives.
- Understanding the need to target specific Customers with products that are relevant to them.
- Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
- Plan calls and target GAPs in supply using relevant systems.
Knowledge and Experience:
- Excellent Customer Service Skills.
- Use of Microsoft Excel for spreadsheets and records.
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.
Additional Information:
Mon – Fri 9am-5pm with some weekend work required.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 16 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Customer Services Advisor in Aylesbury employer: Lwc Drinks Ltd
Contact Detail:
Lwc Drinks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Aylesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LWC Drinks. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend. Work on your tone and clarity to ensure you come across as friendly and professional.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a customer complaint into a positive outcome. This will demonstrate your proactive approach to customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Services Advisor in Aylesbury
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls, resolved issues, and built relationships with customers in the past.
Be Personable and Clear: Since this role involves a lot of communication, use a friendly and clear tone in your written application. We love candidates who can convey their personality through their words!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific duties like order processing or upselling that resonate with your experience. It shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lwc Drinks Ltd
✨Know Your Customer Service Skills
Before the interview, brush up on your customer service skills. Be ready to share specific examples of how you've handled customer complaints or queries in the past. This will show that you understand the importance of high standards in customer service.
✨Familiarise Yourself with the Company
Take some time to research LWC Drinks and their products. Understanding their brand and what they offer will help you tailor your responses during the interview and demonstrate your genuine interest in the role.
✨Practice Your Communication Style
Since a clear and personable telephone manner is crucial for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Customer Services Advisor, such as handling a difficult customer or upselling a product. Prepare your approach to these situations so you can showcase your problem-solving skills during the interview.
