Extraordinary People. Extraordinary Opportunities.
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- Location Theatre Royal Drury Lane, WC2B 5JF,United Kingdom
- Employee Type Employee - Full Time
Description
LW Theatres Hospitality Host
The Role…
Are you a team player with a passion for hospitality and supporting others? We're looking for Hospitality Hosts to join our vibrant team and help deliver extraordinary guest experiences at two of London's leading West End theatres.
With one position based at Theatre Royal Drury Lane for the run of Jesus Christ Superstar, and one position based at the Adelphi Theatre for The Lives of Others, you'll play a vital role in supporting our hospitality operation and ensuring every guest receives an exceptional experience.
Working closely with our Red Coats and the Commercial Hospitality Team, you'll help ensure our hospitality service runs seamlessly, from welcoming guests and assisting with service to keeping our bars and lounges well-stocked and beautifully presented.
If you thrive in a fast-paced environment, take pride in keeping things running smoothly, and enjoy being the behind-the-scenes hero who helps create memorable guest experiences, this could be the perfect role for you. every guest receives an exceptional experience.
What You'll Be Doing
Welcoming Guests:
Greet guests with warmth and enthusiasm, assisting with wayfinding and supporting the Red Coat team in seating and service delivery.
Work alongside the Red Coats to ensure smooth, efficient, and high-quality hospitality operations throughout performances and events.
Preparation and Restocking:
Assist with food preparation and service set-up, while ensuring bars, fridges, lounges, and service areas are fully stocked and maintained before, during, and after performances.
Delivering with Care:
Prepare, collect, and deliver drinks, snacks, and merchandise to Red Coats or guest areas as required, ensuring accuracy and timeliness.
Maintaining Presentation Standards:
Keep all service areas clean, tidy, and organised, maintaining a professional and polished environment at all times.
Work closely with the Head Red Coat, Red Coats, Front of House team, and Hospitality Experience Manager to deliver a seamless guest experience.
Taking Responsibility:
Ensure all workspaces remain stocked, safe, and presentable, including clearing, cleaning, and replenishing trays, glassware, and stock promptly.
Supporting Operations:
Assist with the set-up, operation, and reset of hospitality spaces before and after performances and events.
Staying Ready, Informed and Flexible:
Participate in regular training, briefings, and development activities to maintain operational excellence, guest safety, and the ability to adapt to changing business needs.
What We're Looking For
- A proactive, reliable, and enthusiastic team player who thrives in a busy hospitality environment.
- A friendly and approachable attitude with excellent communication skills.
- A genuine passion for creating memorable guest experiences, whether behind the scenes or front-facing.
- A strong work ethic and exceptional attention to detail in cleanliness and presentation.
- A flexible approach to duties and shift patterns, including evenings, weekends, and bank holidays.
- The ability to stay calm under pressure and respond quickly to the needs of the team and guests.
- Confidence working both independently and under direction, with a positive attitude towards feedback and development.
- Previous experience in hospitality, bar support, customer service, or waiter/waitress-style roles is advantageous.
- Above all, a can-do attitude and a willingness to learn, develop, and grow within our exceptional team.
Salary: £14.94 per hour, with a minimum 3.75-hour shift (suggested 30 hours per week).
We are looking for a Hospitality Host to join us for the run of Jesus Christ Superstar at Theatre Royal Drury Lane or The Lives of Others at the Adelphi Theatre, from Wednesday 14 October 2026 to Saturday 9 January 2027.
Applicants should be available to work throughout the run, including the busy Christmas and New Year period. Please refer to the LW Theatres website for the full performance schedule.
Deadline for applications: 25 th October 2026
Diversity & Inclusion
At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.
At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.
Due to a varying weekly operation, we are open to discussing opportunities to work flexibly and encourage candidates with an interest to working flexibly to note this in their cover letter.
This role may close early if a sufficient number of applications are received.
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Hospitality Host in City of Westminster employer: LW Theatres Group
At The London Palladium, we are dedicated to creating extraordinary experiences for both our guests and our team members. Our vibrant work culture fosters inclusivity and collaboration, ensuring that every employee feels valued and empowered to grow within the hospitality and live events industry. With a commitment to high standards and innovative service, we offer our Guest Experience Supervisors the opportunity to lead a passionate team in one of the UK's most iconic venues, making each day a rewarding adventure.
