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- Location The London Palladium, W1F 7TF,United Kingdom
- Employee Type Employee - Full Time
Description
LW Theatres Seasonal Hospitality Host -
Cinderella at the London Palladium
The role…
Are you a team player with a passion for hospitality and supporting others? We’re looking for Hospitality Hosts to join our vibrant team and help deliver extraordinary guest experiences at the iconic London Palladium during the Christmas Pantomime, Cinderella.
Working closely with our Red Coats and the Commercial Hospitality Team, you’ll play a vital role in ensuring our hospitality service runs seamlessly from welcoming guests and assisting with service to keeping our bars and lounges well-stocked and beautifully presented.
If you thrive in a fast-paced environment, take pride in keeping things running smoothly, and enjoy being the behind-the-scenes hero who makes every guest experience shine, this could be the perfect role for you.
What You’ll Be Doing…
Welcoming Guests: Greet guests with warmth and enthusiasm, assisting with wayfinding and supporting the Red Coat team in seating and service delivery.
Supporting Excellence: Work alongside the Red Coats to ensure smooth, efficient, and high-quality hospitality operations throughout events and performances.
Preparation and Restocking: Assist with food preparation and service set-up, while ensuring bars, fridges, lounges, and service areas are fully stocked and maintained before, during, and after performances.
Delivering with Care: Prepare, collect, and deliver drinks, snacks, and merchandise to Red Coats or guest areas as needed, ensuring accuracy and timeliness.
Maintaining Presentation Standards: Keep all service areas clean, tidy, and organised, ensuring a professional and polished environment at all times.
Collaborating Across Teams: Work closely with the Head Red Coat, Red Coats, Front of House and Hospitality Experience Manager to deliver a seamless guest experience.
Taking Responsibility: Keep all workspaces stocked, safe, and presentable – including clearing, cleaning, and replenishing trays, glasses, and stock promptly.
Supporting Show Operations: Assist with the set-up and reset of lounges and suites before and after performances.
Staying Ready, Informed and Flexible: Participate in regular training, briefings, and development activities to ensure operational excellence, guest safety, and the ability to adapt to changing needs.
What We’re Looking For…
A proactive, reliable, and enthusiastic team player who thrives in a busy hospitality environment.
A friendly and approachable attitude with excellent communication skills.
A genuine passion for creating memorable guest experiences, whether behind the scenes or front-facing.
A strong work ethic and exceptional attention to detail in cleanliness and presentation.
A flexible approach to duties and shift patterns, including evenings and weekends.
The ability to stay calm under pressure and respond quickly to the needs of the team.
Confidence working both independently and under direction, with a positive attitude toward feedback and growth.
Previous experience in hospitality, bar support, or commis/waiter-style roles is advantageous.
Basic Health & Hygiene knowledge
Above all - a can-do mindset and a willingness to learn and grow within our exceptional team.
We are recruiting for Red Coat to work all performances of the pantomime from Saturday 5 th December 2026 to 10 th January 2027 (the full performance schedule is available at LW Theatres).
Successful candidates will also be required to attend mandatory training on Wednesday 2 nd December, Thursday 3 rd December and Friday 4 th December.
Salary: £14.94 per hour, with a minimum 3.75-hour shift
Deadline for applications: 22 nd November 2026
Diversity & Inclusion
At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.
At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.
Due to a varying weekly operation, we are open to discussing opportunities to work flexibly and encourage candidates with an interest to working flexibly to note this in their cover letter.
This role may close early if a sufficient number of applications are received.
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Seasonal Hospitality Host employer: LW Theatres Group Limited
At LW Theatres, we offer an exceptional work environment where every employee is valued and encouraged to grow. As a Stage Door Keeper at the iconic Gillian Lynne Theatre, you will be part of a vibrant team that prioritises customer service and safety while celebrating diversity and inclusion. With flexible working hours and a commitment to professional development, this role provides a unique opportunity to immerse yourself in the world of theatre while contributing to a welcoming atmosphere for all visitors.
