At a Glance
- Tasks: Create extraordinary experiences for guests at The London Palladium during Cinderella performances.
- Company: Join a vibrant team at The London Palladium, a renowned venue for live entertainment.
- Benefits: Earn £14.79 per hour with flexible hours and opportunities for overtime.
- Other info: Join a diverse team that values inclusion and offers training before performances.
- Why this job: Be the welcoming face of live entertainment and make lasting memories for audiences.
- Qualifications: Experience in customer service and a passion for delivering high-quality experiences.
The predicted salary is between 14.79 - 14.79 £ per hour.
Extraordinary People. Extraordinary Opportunities.
- Show Map
- Location The London Palladium, W1F 7TF, United Kingdom
- Employee Type Employee - Full Time
- Description
Join The London Palladium as a Guest Experience Host for our spectacular Pantomime, Cinderella.
We are looking for enthusiastic, personable people to create extraordinary experiences for our audiences, while always ensuring their safety and security.
Our Guest Experience Hosts are the welcoming faces of The London Palladium and work closely with supervisors and management to ensure the safe and smooth running of all performances, responding professionally and promptly in a fast-paced environment.
- What you'll be doing…
- Welcoming our guests to the building and sharing your enthusiasm for live entertainment
- Delivering excellent service through the active sale of refreshments across our bars, kiosks and roaming sales points, always putting the guest experience first.
- Supporting audience members throughout their visit by listening, understanding and resolving queries with care and professionalism.
- Taking shared responsibility for audience safety by remaining alert, informed and proactive in maintaining a secure and enjoyable environment for all.
What we're looking for…
- Experience in fast-paced customer-focused environments, with a commitment to delivering high standards of service
- Positive and adaptable problem solvers who respond calmly to a wide range of guest needs
- Reliable and conscientious team players who take pride in their work and demonstrate a strong sense of responsibility.
Staff will be engaged on a 30-hour contract across 6 days, Monday-Sunday.
Performances commence on Saturday 5th December 2026 to Sunday 10th January 2027.
Overtime is available, with the full performance schedule here.
Successful candidates will also need to attend mandatory training sessions on Tuesday 1st- Friday 4th December, during the day.
Rate of pay:£14.79 per hour (minimum 3.75 hour call)
At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success.
At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work.
Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed.
In return, we pledge to ensure that our selection process is both transparent and fair.
This role may close early if a sufficient number of applications are received.
Guest Experience Host - The London Palladium - Cinderella employer: LW Theatres Group Limited
At LW Theatres, we offer an exceptional work environment where every employee is valued and encouraged to grow. As a Stage Door Keeper at the iconic Gillian Lynne Theatre, you will be part of a vibrant team that prioritises customer service and safety while celebrating diversity and inclusion. With flexible working hours and a commitment to professional development, this role provides a unique opportunity to immerse yourself in the world of theatre while contributing to a welcoming atmosphere for all visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host - The London Palladium - Cinderella
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LW Theatres Group Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LW Theatres Group Limited
Don't be shy about reaching out to LW Theatres Group Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Host - The London Palladium - Cinderella
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LW Theatres Group Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LW Theatres Group Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
