Senior Service advisor in Livingston

SENIOR SERVICE ADVISOR / OFFICE ADMINISTRATOR

LVS Garage Services - Livingston

KEEP THE GARAGE MOVING.

LVS Garage Services is a premier, fast-paced automotive business based in Livingston. Established for 40 years, we have built a trusted reputation for excellence, reliability, and top-tier customer service in the local community.

We are now seeking an experienced, forward-thinking Senior Service Advisor / Office Administrator to join our established team. This is a pivotal role within our business. You will be the face of LVS to our customers, the critical link between clients and our technicians, and the engine that keeps our workshop running at peak efficiency.

This is far more than a traditional reception role. We want someone who wants to help drive the business forward. We pride ourselves on continuous improvement, and we actively encourage and support new ideas, strategies, and streamlined processes from our team. If you understand the demands of a busy workshop, take complete ownership of your workload, and want your voice to be heard, this is the place for you.

Your Role

From the moment a customer contacts us, you will ensure they receive a first-class experience. Your core responsibilities include:

Customer Experience & Front of House

• Delivering a warm, professional, and genuine welcome to every customer.
• Handling incoming telephone calls, emails, and social media enquiries promptly.
• Articulating complex vehicle issues into clear, accurate quotations for customers.
• Providing confident, professional resolutions to customer queries.
• Managing the collection process, preparing invoices, and processing payments.

Workshop Coordination & Diary Management

• Booking vehicles into the workshop and optimizing the daily diary.
• Creating detailed, accurate job cards to give technicians clear parameters.
• Monitoring daily workshop capacity, scheduling maintenance, and planning future workloads.
• Maintaining real-time communication with technicians to keep jobs moving seamlessly.
• Partnering closely with the Garage Manager to ensure maximum operational efficiency.

Business Improvement & Administration

• Identifying opportunities to improve workshop scheduling, booking processes, or administration efficiency.
• Contributing fresh ideas and executing agreed strategies to help the business grow.
• Ordering parts, dealing directly with suppliers, and negotiating where necessary.
• Managing stock control to prevent workflow delays.
• Compiling and maintaining daily, weekly, and monthly operational reports.

The Profile

Proven experience in a busy automotive workshop or garage environment is essential. To succeed in this role, you must be:

• Growth-Minded & Strategic: Someone who looks at the bigger picture and actively suggests better, more efficient ways of working.
• A Master Coordinator: Highly organised with a proven track record of managing multiple priorities in a fast-paced environment.
• An Exceptional Communicator: Able to articulate technical details clearly to customers, suppliers, and team members.
• Proactive & Solution-Oriented: A self-starter who anticipates operational bottlenecks and resolves them before they cause delays.
• Detail-Driven: Accurate and methodical, ensuring no detail is missed across job cards, invoices, or reports.
• Tech-Savvy: Proficient with Microsoft Excel, Word, and specialized garage management software.

WHAT LVS OFFERS

You will join a reputable, growing independent garage where your voice counts and your contribution genuinely matters. We take immense pride in our 40-year heritage, our customer service standards, and our supportive culture. Benefits include:

• Competitive Salary: £33,000 to £36,000 (dependent on experience).
• Pension Scheme: Workplace pension contributions to help you plan for the future.
• Company Uniform: Full, professional uniform provided.
• A Platform for Your Ideas: Genuine support for professional initiative, improvement strategies, and career growth.
• Stability: The security of working for an established, highly respected local business.

THE DETAILS

Hours: Monday to Thursday (7:30am - 5:30pm), Friday (7:30am - 5:00pm), and every 3rd Saturday (7:30am - 12:00pm).

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