CDM Manager - Boutique, London in Vauxhall

PositionChristian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

We look for the same desire in our employees, to have enthusiasm and passion about being part of the Dior Network. We are looking for an engaging and highly organised CDM Manager to join one of our beautiful stores in Central London.

Your main responsibilities will be to establish a client strategy to elevate the relationships and service with our top clients, build client loyalty to the brand, results oriented and able to work under pressure on tight deadlinesJob ResponsabilitiesRecruitment of new clientsBuild a strategy and identify opportunities to recruit High Potential clientsBuild up strong internal and external partnerships for marketing and event opportunitiesClient ActivationsWork closely with the UK Retail Marketing Manager to recognize opportunities for client activations & Private Client Relations activities that will attract established customers and engage new ones.

Ensure a specific action plan is in place for each clientIdentify and send top clients to relevant exceptional experiences, matching the client's interests and developing their loyalty to the brandClient Mapping for all top clients and to recruit new top clientsImplementation of key clientelling actions on existing and prospects clientsBuild and develop clientele loyalty by personally meeting as many clients as possibleSales & CDM OperationsUpdate and maintain customer data managementDrive the strategy on Dior Journeys, to ensure 100% on Walk In, Welcome, FDA and BirthdayEnsure data capture rate remains consistently above 90%Provide trainings to the Sales team on clientelling toolsProvide Weekly and Monthly KPI reports for All Managers and DepartmentsSupport the team to drive the strategy from the KPIs on the shopfloor (70% of time)Work on improving client segmentation, profiling and targeting for any action in order to improve ROIIncrease client loyalty, with a special focus on local clientele, in all departments in conjunction with the Store ManagerMonitor results and profitability of all actions implemented with Retail Marketing ManagerFull knowledge of back-office functions and boutique analysis (CRM, client recruitment, P&L, store activities, stock control, reports, VM rules etc).Ensure Dior standards are applied and maintained at all times in the merchandising, client experience and back-office activitiesEnsure that the Company procedures on security in relation to theft/pilferage are applied.

Ambassador of DiorBe, at all times, a brand ambassador for Dior with all points of contact of the business – be it internally or externally by representing the brand in as many public/store events and activities, to promote Dior image, brand, service and products.

Attend all internal external events relating to the CDM actionsMarketing awarenessBe fully aware of the communication/global marketing calendar and strategiesBe fully aware of competitor activity. xohmjla Familiar with both local and overseas market situations and trends.

ProfileExperience Required: Previous management marketing or retail experience in the luxury goodsExcellent communication and relationship building skillsOutstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivityStrong sensitivity to the luxury products universeStrong analytical skillsCuriosity and agilityCommercial mindsetA passion for Christian Dior and our collectionsStrong knowledge of fashion and trendsFluency in a second language (preferred)Additional InformationContractPermanent JobExperienceMinimum 3 yearsTypeFull TimeFunctionRetail