At a Glance
- Tasks: Lead and develop a dynamic store team to deliver an exceptional client experience.
- Company: Join Givenchy at Harrods, a luxury brand with a vibrant culture.
- Benefits: Permanent contract, full-time hours, and opportunities for personal growth.
- Other info: Embrace a supportive environment that values trust, accountability, and excellence.
- Why this job: Be a key player in creating memorable client relationships and driving brand success.
- Qualifications: 5+ years in retail leadership with strong coaching and communication skills.
The predicted salary is between 36174 - 44212 £ per year.
Team Managers are leaders on the floor and multipliers of culture. They bring the Maison to life through their teams, their presence, and the quality of the client relationships they help build every day. They succeed by leading through example, developing people, and ensuring that standards, behaviours, and client experience are consistently lived, not enforced.
ROLE PURPOSE
To lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. Reporting to the Store Director (Flagship) or Store Manager, the Team Manager plays a critical role in translating vision into daily reality on the selling floor.
WHAT YOU OWN
- YOUR TEAM
- The engagement, development, and performance of your team
- Creating an environment of trust, accountability, and pride
- Coaching individuals to grow in confidence, capability, and ownership
- YOUR CLIENTS
- The quality and consistency of the client experience delivered by your team
- Supporting the development of long-term, trust-based client relationships
- Championing clienteling as a shared responsibility
- YOUR CLIENTS
- Living and protecting the Maison’s values, behaviours, and ways of working
- Acting as a role model in professionalism, service, and attitude
Job Responsibilities
KEY RESPONSIBILITIES
- LEADERSHIP & DEVELOPMENT
- Lead by example on the floor, setting the tone through behaviour and presence
- Coach, support, and develop team members through regular feedback
- Translate store priorities into clear daily focus for the team
- OWNERSHIP & ACCOUNTABILITY
- Take responsibility for team performance, behaviours, and standards
- Give clear, honest feedback with positive intent
- Address issues early, constructively, and fairly
- PERFORMANCE & BRAND EVANGELISM
- Drive sustainable commercial performance
- Ensure brand standards are understood, lived, and protected
- Balance execution excellence with human, values-led leadership
- CLIENT EXPERIENCE
- Champion storytelling, emotion, and service excellence
- Support the team in building meaningful, long-term client relationships
- Ensure consistency of service quality at all client touchpoints
HOW YOU LEAD
- Lead with presence, calm authority, and emotional intelligence
- Build trust through fairness, consistency, and reliability
- Encourage ownership while providing clarity and support
WHAT SUCCESS LOOKS LIKE
- A motivated, confident, and accountable team
- Consistent delivery of an elevated client experience
- Strong individual and collective performance
- Clients who return because of relationships and trust
CORE COMPETENCIES
- Strong experience in retail
- Experience leading and developing teams
- Strong coaching and communication skills
- Ability to create engaged, inclusive team environments
- Strong selling and clienteling capabilities
- Ability to build trust-based, long-term client relationships
- Confident in delivering luxury service standards
- Understanding of sales KPIs and individual performance drivers
- Ability to translate targets into daily team actions
- Results-oriented with attention to detail
- Accountability, reliability, and professionalism
- Emotional intelligence and self-awareness
- Motivation to grow within the Maison
WHAT SUCCESS LOOKS LIKE
- A motivated, engaged, and high-performing team
- Consistent delivery of Givenchy’s client experience standards
- Strong individual and team sales performance
- Loyal clients who return for relationships and service quality
- A team that embodies
Additional Information
- Contract: Permanent
- Job Experience: Minimum 5 years
- Type: Full Time
- Function: Retail
Team Manager - Givenchy - Harrods in London employer: LVMH Moët Hennessy - Louis Vuitton
As a Team Manager at Givenchy in Harrods, you will be part of a prestigious brand that values leadership, development, and an exceptional client experience. Our work culture fosters trust, accountability, and pride, providing you with the opportunity to coach and inspire your team while ensuring the highest standards of luxury service. With a commitment to employee growth and a supportive environment, this role offers a unique chance to thrive in one of the world's most iconic retail locations.
Contact Details:
LVMH Moët Hennessy - Louis Vuitton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Givenchy - Harrods in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Moët Hennessy - Louis Vuitton, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Moët Hennessy - Louis Vuitton!
We think you need these skills to ace Team Manager - Givenchy - Harrods in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Moët Hennessy - Louis Vuitton, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Moët Hennessy - Louis Vuitton and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Moët Hennessy - Louis Vuitton that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Moët Hennessy - Louis Vuitton
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
