At a Glance
- Tasks: Lead and develop a dynamic store team to deliver an exceptional client experience.
- Company: Join Givenchy at Harrods, a luxury brand with a vibrant culture.
- Benefits: Permanent contract, full-time hours, and opportunities for personal growth.
- Other info: Embrace a supportive environment that values trust, accountability, and excellence.
- Why this job: Be a key player in creating memorable client relationships and driving brand success.
- Qualifications: 5+ years in retail leadership with strong coaching and communication skills.
The predicted salary is between 36174 - 44212 £ per year.
Team Managers are leaders on the floor and multipliers of culture. They bring the Maison to life through their teams, their presence, and the quality of the client relationships they help build every day. They succeed by leading through example, developing people, and ensuring that standards, behaviours, and client experience are consistently lived, not enforced.
ROLE PURPOSE
To lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. Reporting to the Store Director (Flagship) or Store Manager, the Team Manager plays a critical role in translating vision into daily reality on the selling floor.
WHAT YOU OWN
- YOUR TEAM
- The engagement, development, and performance of your team
- Creating an environment of trust, accountability, and pride
- Coaching individuals to grow in confidence, capability, and ownership
- YOUR CLIENTS
- The quality and consistency of the client experience delivered by your team
- Supporting the development of long-term, trust-based client relationships
- Championing clienteling as a shared responsibility
- YOUR CLIENTS
- Living and protecting the Maison’s values, behaviours, and ways of working
- Acting as a role model in professionalism, service, and attitude
Job Responsibilities
KEY RESPONSIBILITIES
- LEADERSHIP & DEVELOPMENT
- Lead by example on the floor, setting the tone through behaviour and presence
- Coach, support, and develop team members through regular feedback
- Translate store priorities into clear daily focus for the team
- OWNERSHIP & ACCOUNTABILITY
- Take responsibility for team performance, behaviours, and standards
- Give clear, honest feedback with positive intent
- Address issues early, constructively, and fairly
- PERFORMANCE & BRAND EVANGELISM
- Drive sustainable commercial performance
- Ensure brand standards are understood, lived, and protected
- Balance execution excellence with human, values-led leadership
- CLIENT EXPERIENCE
- Champion storytelling, emotion, and service excellence
- Support the team in building meaningful, long-term client relationships
- Ensure consistency of service quality at all client touchpoints
HOW YOU LEAD
- Lead with presence, calm authority, and emotional intelligence
- Build trust through fairness, consistency, and reliability
- Encourage ownership while providing clarity and support
WHAT SUCCESS LOOKS LIKE
- A motivated, confident, and accountable team
- Consistent delivery of an elevated client experience
- Strong individual and collective performance
- Clients who return because of relationships and trust
CORE COMPETENCIES
- Strong experience in retail
- Experience leading and developing teams
- Strong coaching and communication skills
- Ability to create engaged, inclusive team environments
- Strong selling and clienteling capabilities
- Ability to build trust-based, long-term client relationships
- Confident in delivering luxury service standards
- Understanding of sales KPIs and individual performance drivers
- Ability to translate targets into daily team actions
- Results-oriented with attention to detail
- Accountability, reliability, and professionalism
- Emotional intelligence and self-awareness
- Motivation to grow within the Maison
WHAT SUCCESS LOOKS LIKE
- A motivated, engaged, and high-performing team
- Consistent delivery of Givenchy’s client experience standards
- Strong individual and team sales performance
- Loyal clients who return for relationships and service quality
- A team that embodies
Additional Information
- Contract: Permanent
- Job Experience: Minimum 5 years
- Type: Full Time
- Function: Retail
Team Manager - Givenchy - Harrods in London employer: LVMH Moët Hennessy - Louis Vuitton
At Harrods, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a Retail Learning Manager, you will have the unique opportunity to shape the future of our retail teams through innovative training initiatives, all while working in one of the world's most iconic luxury retail environments. With a strong emphasis on coaching and development, we ensure our employees are equipped with the skills and knowledge to excel, making every day at Harrods a rewarding experience.
Contact Details:
LVMH Moët Hennessy - Louis Vuitton Recruitment Team
