At a Glance
- Tasks: Lead a luxury retail team, drive sales, and enhance customer experience at Dior.
- Company: Join the iconic Christian Dior Couture family and share our passion for luxury.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Flexible working hours with a dynamic team environment.
- Why this job: Be part of a prestigious brand and make a real impact in luxury fashion.
- Qualifications: 5+ years in luxury retail, strong communication skills, and a passion for fashion.
The predicted salary is between 31500 - 38500 £ per year.
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
Job Responsibilities
- Sales and Service Ambassador
- Provide the link between the team and Manager in terms of commercial feedback, Visual Merchandising and team performance.
- Be present on the shop floor to support and motivate the team.
- Manage the Boutique or department zoning with a clear daily strategy ensuring the clients are welcomed and approached in line with D signature ceremony.
- Drive cross-selling and add on sales to achieve maximum sales potential in line with all Dior universes.
- Deal effectively with customer complaints as a first point of call for your team.
- Team support and development:
- Lead by example, mentor and support team development through sharing sales techniques to help colleagues achieve their targets via upselling and cross selling.
- Support with developing and mentoring the team, reviewing individual performance and proposing development plans with measurable KPI, coaching and qualitative feedback.
- Conduct training sessions with the team on product, collections and styling.
- Product and operations:
- To demonstrate product knowledge in all categories and to have an awareness of current campaigns, new launches and promotions.
- Oversee the Visual Merchandising of your department, optimizing commerciality at all opportunities.
- Produce commercial action plans for slow moving stock to maximize seasonal sell through and reduction of zero sellers.
- Ensure the management of stock and cycle counts for your department are prepared and actioned as per cycle count calendar and investigations are completed within.
- Support the management of back-office operations, CARE and till operations.
- Other:
- To maintain the highest standards of housekeeping and retail standards within the store.
- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimize losses.
- To carry out any additional duties as directed by the management team.
Profile
- Previous experience at Supervisor level within luxury fashion.
- Excellent communication and relationship building skills.
- An existing client book (preferred).
- A passion for Christian Dior and our collections.
- Strong knowledge of fashion and trends.
- Fluency in a second language (preferred).
Additional Information
- Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility.
- Contract: Permanent.
- Experience: Minimum 5 years.
- Type: Full Time.
- Function: Retail.
Supervisor - Heathrow Terminal 2 in London employer: LVMH Moët Hennessy - Louis Vuitton
At Christian Dior Couture, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates luxury and creativity. Located in the prestigious Heathrow Terminal 2, our team enjoys unique opportunities for personal and professional growth, alongside comprehensive training and mentorship to enhance their skills in the luxury retail sector. With a commitment to excellence and a passion for fashion, we foster an environment where employees can thrive and contribute to the legacy of the House of Dior.
Contact Details:
LVMH Moët Hennessy - Louis Vuitton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Heathrow Terminal 2 in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Moët Hennessy - Louis Vuitton, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Moët Hennessy - Louis Vuitton!
We think you need these skills to ace Supervisor - Heathrow Terminal 2 in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Moët Hennessy - Louis Vuitton, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Moët Hennessy - Louis Vuitton and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Moët Hennessy - Louis Vuitton that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Moët Hennessy - Louis Vuitton
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
