At a Glance
- Tasks: Drive client engagement and develop strategies to enhance customer relationships.
- Company: Join a prestigious luxury brand with a focus on client experience.
- Benefits: Permanent contract, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on personal development and client satisfaction.
- Why this job: Be a key player in creating memorable experiences for clients and shaping brand loyalty.
- Qualifications: 5+ years in retail management, strong communication, and relationship-building skills.
The predicted salary is between 31050 - 37950 £ per year.
Position As the Client Development Manageryou will implement omnichannel client development strategies to grow and retain the local client base, maximizing conversion and long-term client value through high-impact appointments.
Systematically cultivate VIC relationships and elevate engagement across all touchpoints, from in-store discovery to digital follow-up, international events, and exclusive brand experiences.
Job Responsabilities Reinforce In-Store Clienteling Ensure that existing LV tools are available and used properly and proactively in store (including ICON, My CC, LV Publishing, LV Catalogue); provide guidance, training where necessary, and share usage best practices Support the implementation of new clienteling tools; animate and follow through roll out across the retail network Proactively collate feedback from stores on existing tools and business needs, sharing comments with the EMEA Zone and providing agreed local solutions/adaptations where necessary to achieve goals Develop & Drive In-Store Clienteling Mindset Champion a strong clienteling culture within the store, coaching the team to build, develop and retain long-term client relationships.
Share best practices with the store team and support Client Advisors in achieving their individual client development objectives through regular floor presence, team briefings and targeted coaching.
Act as the key point of contact between the Client Service Centre and the store, ensuring efficient resolution of client queries and follow-up.
Support the organization and execution of client and press events, private appointments and in-store experiences to strengthen client engagement and loyalty.
In partnership with the Store Manager and Client Manager, define store clienteling priorities and activities aligned with business objectives and available budgets.
Collaborate with the sales team to define client targeting strategies, ensuring the right clients are invited and engaged for store events and activations.
Support the execution and follow-up of clienteling initiatives, ensuring high attendance, strong engagement and measurable business results.
Contribute to the development and execution of targeted client communications, including mailings, e-mailings and personalized outreach.
Client Development Drive the development of the store’s top clients by creating personalized and memorable in-store experiences.
Identify and cultivate high-potential clients, supporting Client Advisors in recruitment and long-term relationship building.
Coordinate client gifting initiatives aligned with brand guidelines and store client development priorities.
Identify and nominate suitable clients for exclusive brand experiences, events and special activations when applicable.
CRM & Client Database Management Use CRM tools and client data to generate insights and actionable recommendations to support store performance.
Ensure high standards of data capture and data quality, coaching the team on best practices in client data collection and maintenance.
Promote and optimize the use of DREAM within the store through training and continuous support to the team.
Review the store’s client portfolio structure, identifying opportunities for recruitment, retention and reactivation.
Monitor the performance and ROI of clienteling actions, adjusting strategies where needed to maximize results.
Support the team in client segmentation, profiling and targeting to ensure effective and personalized outreach.
Regularly review client allocation across the team to ensure balanced ownership and continuity of relationships, including transitions when team members leave Profile You are a people developer and know how to manage performance You are skilled in priority management You are adept at business development, influential and analytical You are strong in relationship building and you are an excellent communicator You are proficient in problem-solving & conflict resolution Additional Information Team Development Coach and support Client Advisors in developing strong clienteling habits and best practices in daily activities.
Foster a collaborative and client-focused team culture, motivating the team to achieve store and client development objectives.
Deliver on-the-floor coaching and training related to CRM tools, clienteling techniques and personalized client engagement.
Ensure all team members act as true ambassadors of the brand, embodying the brand values and delivering exceptional client experiences aligned with the store’s strategy.
Management of different other clients touchpoints to enhance client experience Contract Permanent Job Experience Minimum 5 years Type Full Time Function Retail
Engagement and Development Manager in London employer: LVMH Moët Hennessy - Louis Vuitton
As an HR Advisor in London, you will join a dynamic and innovative team within the luxury retail sector, where employee engagement and development are at the forefront of our work culture. We offer competitive benefits, a collaborative environment, and ample opportunities for professional growth, ensuring that you can thrive while contributing to exciting projects across the Fashion Group. Our commitment to excellence and passion for fashion make us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Details:
LVMH Moët Hennessy - Louis Vuitton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Engagement and Development Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LVMH Moët Hennessy - Louis Vuitton. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LVMH Moët Hennessy - Louis Vuitton before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Engagement and Development Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LVMH Moët Hennessy - Louis Vuitton:Your cover letter is your chance to shine! Tell us why you want to work at LVMH Moët Hennessy - Louis Vuitton specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LVMH Moët Hennessy - Louis Vuitton!
How to prepare for a job interview at LVMH Moët Hennessy - Louis Vuitton
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
