At a Glance
- Tasks: Drive beauty sales and provide luxury service to customers at Selfridges.
- Company: Join the iconic House of Dior, a symbol of French luxury.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on inclusivity and personal development.
- Why this job: Be part of a dream team, inspiring clients with luxury beauty products.
- Qualifications: Experience in luxury sales and a passion for beauty and skincare.
The predicted salary is between 31500 - 38500 £ per year.
Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams:
- Create Passionately
- Craft together with joy
- Excel for ultimate luxury
- Lead with audacity
- Cultivate Triumphant inclusivity
- Commit and act to re-enchant the world
Your Impact: Within the Retail team, the Dior Ambassador is responsible for driving beauty sales by achieving sales targets, promoting the brand, and providing a personalized luxury service to customers. This role is crucial for maintaining Parfums Christian Dior's image as a luxury brand and ensuring customer satisfaction and loyalty. The holder of this position will work closely with various functional partners, including the Counter Manager and other retail staff.
Job Responsibilities:
- Pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
- Be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients.
- Achieve or exceed sales targets, as set by your line manager.
- Pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
- Initiate contact with clients and welcome them both on counter and through traffic stopping.
- Develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients.
- Educate clients on Parfums Christian Dior products and the brand.
- Participate in merchandise management and ensure that it is in line with Corporate guidelines.
- Monitor stock levels, report any issues and ensure that there are sufficient levels.
- Adhere to all company procedures and policies, as outlined in the employee handbook.
- Update ipos tool with client data including all sales and client profile.
- Develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments).
Profile:
- Previous experience working in a luxury, consultative sales role is required.
- Experience in beauty and/or fragrance sales is advantageous.
- Soft Skills (aligned with Parfums Christian Dior values):
- Create Passionately: Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate.
- Lead with Audacity: Self-confident; able to approach and engage with customers at ease.
- Driven and results-orientated, seeking out ways to continually grow the business through events and counter activity.
- Craft Together with Joy: Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service.
- Excel for Ultimate Luxury: Immaculately groomed and presented, embodying the elegance that customers identify with Parfums Christian Dior.
- Hard Skills:
- Strong selling skills.
- Proven sales track record in a luxury retail environment.
- Strong knowledge of beauty and skincare products (or ability to quickly acquire).
- Proficiency in using point-of-sale (POS) systems and customer relationship management (CRM) tools (e.g., ipos).
- Excellent product presentation and application.
Additional Information:
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
Contract: Permanent Job Experience: Beginner Type: Full Time Function: Retail
Dior Ambassador - Selfridges London employer: LVMH Moët Hennessy - Louis Vuitton
At Parfums Christian Dior, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and inclusivity. As a Dior Ambassador at our prestigious Selfridges location in London, you will not only have the opportunity to drive beauty sales and provide unparalleled luxury service but also benefit from ongoing training and development to enhance your skills in the luxury retail sector. Join us in crafting dreams and enjoy a rewarding career where your passion for beauty can truly shine.
Contact Details:
LVMH Moët Hennessy - Louis Vuitton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dior Ambassador - Selfridges London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
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✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Moët Hennessy - Louis Vuitton!
We think you need these skills to ace Dior Ambassador - Selfridges London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Moët Hennessy - Louis Vuitton, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Moët Hennessy - Louis Vuitton and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Moët Hennessy - Louis Vuitton that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Moët Hennessy - Louis Vuitton
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
