Department Manager - Heathrow Airport

Overview

In this role you lead the Heathrow boutique team to achieve sales and operational targets while delivering the highest level of service. You collaborate with the Area Manager to execute local client development, loyalty programs, and cross-selling across product lines. You mentor staff, manage stock and losses, and uphold Dior’s premium brand standards. You act as a brand ambassador at events and ensure flawless store standards and security. This is a strategic, hands-on leadership position in luxury retail.

Responsibilities

• Lead and mentor the store team to develop sales and service skills
• Support Area Manager in implementing local client development strategy
• Foster cross-selling across product universes and build client loyalty with VVIC and Elite clients
• Monitor and improve department sales and handle customer complaints
• Assist Area Manager in achieving department commercial goals while complying with policies
• Coordinate with Head Office for feedback on clientele and product performance
• Support stock management, ordering, and loss prevention
• Organize daily tasks and lead recruitment, evaluation, and development of staff
• Maintain housekeeping, visual standards, and store security procedures
• Ensure selling systems, cash/credit/exchange procedures are followed
• Represent Dior at events when required
• Carry out additional duties as directed by Line Manager or Head Office

Key requirements

• Previous Department Manager experience in luxury fashion
• Excellent communication and relationship-building skills
• Proven ability to lead an experienced team
• Existing client book (preferred)
• Passion for Christian Dior and its collections
• Strong knowledge of fashion and trends
• Fluency in a second language (preferred)

• communication
• relationship-building
• leadership
• selling systems
• cash and credit handling
• exchanging procedures