CDM Manager - Boutique, London

b Overview /b p As a CDM Manager in Central London, you will lead client strategy and loyalty initiatives for Dior’s top clients, collaborating with marketing and store teams to deliver exceptional service. You will build targeted client activations, mapping, and experiences to deepen relationships and drive ROI. Your role balances hands-on client engagement with data-driven back-office work, ensuring accurate CRM data and timely KPI reporting. You join a luxury brand with a strong heritage, where your leadership and client-centric mindset shape the guest experience across the boutique. You will be a brand ambassador, coordinating events and activities that reinforce Dior’s prestige and customer loyalty. /p b Responsibilities /b ul li Recruit new high-potential clients and build partnerships for marketing and events /li li Design and implement client activations and private relations activities with cross-functional teams /li li Create action plans for each top client and map existing and prospective clients /li li Execute clienteling initiatives and enhance client loyalty through personal engagement /li li Maintain and improve customer data management and CRM processes /li li Drive Dior Journeys across Walk In, Welcome, FDA, and Birthday touchpoints; maintain 90%+ data capture /li li Provide training to Sales on clienteling tools and deliver regular KPI reports /li li Support shopfloor strategy using KPI insights; improve client segmentation and ROI /li li Monitor profitability and outcomes of actions with Retail Marketing Manager /li li Uphold Dior standards in merchandising, client experience, and back-office activities /li li Ensure security procedures are followed; act as brand ambassador at events and externally /li /ul b Key requirements /b ul li Previous management, marketing, or retail experience in luxury goods /li li Excellent communication and relationship-building skills /li li Strong customer service orientation, initiative, and commercial creativity with fashion sensitivity /li li Analytical mindset with curiosity and agility /li li Commercial focus with strong knowledge of fashion and trends /li li Fluency in a second language (preferred) /li /ul ul li relationship-building /li li initiative /li li commercial creativity /li li CRM and back-office data management /li li P L awareness /li li client profiling and segmentation /li /ul