At a Glance
- Tasks: Lead a team to deliver luxury client experiences and build strong relationships.
- Company: Join Givenchy at Harrods, a prestigious luxury brand.
- Benefits: Competitive salary, career growth, and the chance to work with a renowned brand.
- Other info: Opportunity to mentor, develop a loyal clientele, and attend exclusive events.
- Why this job: Be an ambassador for Givenchy and create memorable experiences for clients.
- Qualifications: 7+ years in retail, strong leadership, and luxury service skills required.
The predicted salary is between 50000 - 65000 € per year.
As a VIC Manager, you will lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. You will be a reference and ambassador of the Maison on the sales floor, embodying excellence through expertise, influence, and example. You will act as a Client Specialist, welcoming clients and delivering luxury customer service to an international clientele and establishing strong relationships while maximising profitable sales. In addition, you will be responsible for providing a personalised approach to new and existing clients in order to build a strong clientele network for the boutique. It is expected that most of the business generated from the VIC Manager comes from a loyal following of personal clients.
YOUR CLIENTS & EXPERTISE
- Take full ownership of building, developing, and retaining a strong and loyal client base.
- Act as a clienteling expert, setting the standard for long-term relationship building and follow‑up.
- Create deep emotional connections that go beyond transactions.
- Be recognised by clients and colleagues as a trusted advisor and point of reference.
- Contribute to the buy related to VIC clients and anticipate the needs of these clients.
- Meet individual team target of £1.2 million+ per year for VIC clients.
YOUR ROLE AS AN AMBASSADOR & MENTOR
- Embody the culture, history, and values of the Maison at all times.
- Support the integration of new team members by
VIC Manager - Givenchy - Harrods employer: LVMH Group
At Givenchy, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of Harrods. Our commitment to employee growth is evident through continuous training and mentorship opportunities, ensuring that our team members not only excel in their roles but also develop meaningful careers within the luxury retail sector. With a focus on delivering unparalleled client experiences, we empower our VIC Managers to build lasting relationships with clients while embodying the values and heritage of the Maison.
StudySmarter Expert Advice🤫
We think this is how you could land VIC Manager - Givenchy - Harrods
✨Tip Number 1
Get to know the brand inside out! Dive deep into Givenchy's history, values, and product lines. This knowledge will not only impress during interviews but also help you connect with clients on a personal level.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might just land you that coveted interview.
✨Tip Number 3
Showcase your clienteling skills! Prepare examples of how you've built strong client relationships in the past. Be ready to discuss how you can create memorable experiences for Givenchy's clientele.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Givenchy family.
We think you need these skills to ace VIC Manager - Givenchy - Harrods
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury brands shine through. We want to see how you embody the values of Givenchy and how you can bring that passion to the role. Share specific experiences that highlight your connection to the brand and its culture.
Highlight Your Clienteling Skills:As a VIC Manager, building strong relationships is key. Make sure to showcase your clienteling expertise in your application. Talk about how you've successfully developed and maintained client relationships in the past, and how you plan to do the same at Givenchy.
Demonstrate Leadership Experience:We’re looking for someone who can lead and inspire a team. In your application, share examples of how you've coached or mentored others in a retail setting. Highlight your ability to create an inclusive environment and how you’ve driven team performance in the past.
Be Authentic and Personal:Your application should reflect your unique personality. Don’t be afraid to let your individuality shine through! Use a conversational tone and share personal anecdotes that illustrate your journey in retail and your commitment to delivering exceptional client experiences.
How to prepare for a job interview at LVMH Group
✨Know Your Brand Inside Out
Before the interview, dive deep into Givenchy's history, values, and latest collections. Being able to discuss how these elements resonate with your personal style and clienteling approach will show your genuine passion for the brand.
✨Showcase Your Clienteling Skills
Prepare examples of how you've built and maintained strong client relationships in previous roles. Highlight specific instances where you created memorable experiences or exceeded sales targets through personalised service.
✨Demonstrate Leadership Qualities
Think of situations where you've led a team or mentored colleagues. Be ready to share how you inspired others, set clear goals, and contributed to a positive team environment, as this role requires strong leadership skills.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the brand. Inquire about the team dynamics, client engagement strategies, or how Givenchy plans to evolve its client experience, showing your eagerness to contribute.
