Givenchy Account Manager - Trafford

Since its creation in 1957 by Hubert de Givenchy, the House of Givenchy has become renowned for refined designs enriched with a touch of fantasy. The creation of the Givenchy Fragrance Division in 1957 was inspired by Hubert de Givenchy’s opinion that fragrance was the crowning touch of fashion and the most sensual expression of a woman’s personality. His first fragrance “L’interdit” was inspired and dedicated to his muse Audrey Hepburn. Romantic, feminine and elegant, Parfums Givenchy continues to delight its clientele both with its products and quality of service.

MISSION

As an Account Manager for Parfums Givenchy, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Givenchy at all times.

Job responsibilities

MAIN RESPONSIBILITIES

• SALES
  • To set targets for all Team Members in line with Company expectations.
  • To pro-actively sell Parfums Givenchy products and provide a luxury standard of service to customers.
  • To lead and coach your team to ensure all Team Members, along with yourself, are aware of and achieve or exceed sales targets.
  • To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
• SERVICE
  • To educate and train Team Members on the use and history of Parfums Givenchy products.
  • To be knowledgeable on all Parfums Givenchy products and be able to propose personalised products to clients and confidently and appropriately overcome any objections.
  • Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each product.
  • To initiate contact with customers and welcome them both on counter and through traffic stopping.
  • KPI: To achieve target for Mystery Shopping.
• MANAGEMENT
  • To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance.
  • To manage stock levels, working in partnership with the Area Manager to ensure that there are sufficient levels.
  • To proactively grow your business through events, appointments and return bookings.
  • To ensure all operational and administrative tasks are complete and to the best of your ability.
• GENERAL
  • To participate in merchandise management and ensure that it is in line with Corporate guidelines.
  • To adhere to all Company procedures and policies, as outlined in the employee handbook.
  • To build relationships with store management and adhere to all store policies and procedures.
  • To carry out any additional duties as directed by the management team.

PERSON SPECIFICATION

In order to be successful in this role, you will be:

• An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales.
• Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needs.
• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Givenchy.

ADDITIONAL INFORMATION

POSITION WITHIN THE TEAM

Reports to: Area Manager / Beauty Department Manager

CONTACTS AND RELATIONSHIPS

Internal: Counter team, Area Managers, RMAs

External: Parfums Givenchy clients, Department store colleagues, Retail Managers, Department store Managers, Department store HR Departments.

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.