At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and achieve store goals.
- Company: Join the iconic Tiffany & Co. and be part of a luxury retail experience.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: Embrace diversity and inclusion in a vibrant community that values creativity.
- Why this job: Inspire others while shaping the future of luxury retail with your leadership.
- Qualifications: 3+ years in sales management, with a passion for luxury and team development.
The predicted salary is between 40000 - 50000 € per year.
Responsibilities
- Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence).
- Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development.
- Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
- Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience.
- Support store opening/closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures.
- Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
- Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity.
- Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships.
- Ensure Client Advisors develop a client development strategy and assess their results.
- Display professionalism and exercise agility, adapting behaviour and implementing feedback appropriately.
- Empower team to reach their potential, exercise resilience and celebrate innovation.
- Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy.
- Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
- Propose solutions to Store Leadership when facing challenges/seeing opportunities, support team adoption of new tools, systems and ways of working.
- Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out.
Qualifications
- Minimum of 3 years of sales management experience.
- Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results.
- Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents.
- Passion for luxury retail environments; jewelry/watch expertise is a plus.
- Organized and efficient, with experience in driving change (tools, KPIs etc.).
- Ability to cultivate connections and expand client-base.
- Proven ability to facilitate seamless collaboration between client-facing and operational teams.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Preferred: A college/university degree.
Benefits
- Tiffany employees are eligible for comprehensive benefits, including global benefits such as adoption and surrogacy assistance and parental leave, as well as programs that support mental, emotional, physical and financial well-being.
- Competitive pay, medical, dental, eye care, pension plans, paid time off and other meaningful employee offerings are also provided.
- Tiffany & Co. is formed from many facets — talented people who make our community stronger with their creativity, perspective and lived experience.
- Diversity, equity, inclusion and belonging (DEIB) are at the core of our business and culture.
- We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
Team Manager - Heathrow (12 month FTC) employer: LVMH Group
Tiffany & Co. is an exceptional employer that prioritises the growth and well-being of its employees, offering a comprehensive benefits package that includes competitive pay, health care, and support for mental and emotional wellness. Located at Heathrow, the company fosters a vibrant and inclusive work culture where team members are encouraged to develop their skills and build meaningful relationships with clients, all while being part of a prestigious brand known for its commitment to craftsmanship and integrity. With a focus on diversity, equity, and inclusion, Tiffany & Co. empowers its employees to thrive in a dynamic luxury retail environment, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Heathrow (12 month FTC)
✨Tip Number 1
Get to know the company inside out! Research Tiffany & Co. and understand their values, products, and culture. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their legacy.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, attend industry events, or join relevant groups. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising your storytelling skills. Think about how you can share your experiences in a way that aligns with Tiffany's commitment to craftsmanship and client experience. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Manager - Heathrow (12 month FTC)
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm for the industry and how it aligns with Tiffany's values.
Highlight Your Leadership Skills:We want to see how you've inspired and developed teams in the past. Use examples that showcase your ability to lead by example, coach others, and create an inclusive environment where everyone can thrive.
Be Authentic and Personal:Don't be afraid to let your personality come through in your application. Authenticity is key! Share stories that reflect your unique approach to client relationships and team dynamics.
Tailor Your Application:Make sure to customise your application to fit the role of Team Manager at Heathrow. Address the specific responsibilities and qualifications mentioned in the job description, showing us why you're the perfect fit!
How to prepare for a job interview at LVMH Group
✨Know Your Numbers
Before the interview, brush up on your sales management metrics and KPIs. Be ready to discuss how you've driven team accountability in previous roles and share specific examples of how you achieved commercial results.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of instances where you've inspired and developed your team, especially in a luxury retail environment. Highlight how you foster an inclusive culture and motivate others to exceed their goals.
✨Understand the Brand
Dive deep into Tiffany's legacy and values. Be prepared to discuss how you can convey the brand's commitment to craftsmanship and integrity through authentic storytelling. This will show your passion for the luxury retail space and your alignment with their mission.
✨Ask Insightful Questions
During the interview, engage with thoughtful questions that demonstrate your curiosity and understanding of the market. Inquire about the store's current challenges and opportunities, and how you can contribute to overcoming them. This shows you're proactive and ready to make an impact.
