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For Companies At a Glance
- Tasks: Lead and develop a dynamic store team to deliver an exceptional client experience.
- Company: Join Givenchy at Harrods, a luxury brand with a rich heritage.
- Benefits: Competitive salary, growth opportunities, and a vibrant work culture.
- Why this job: Be a part of a prestigious brand and make a real impact on client relationships.
- Qualifications: Experience in retail and strong leadership skills are essential.
- Other info: Embrace a culture of inclusivity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Team Managers are leaders on the floor and multipliers of culture. They bring the Maison to life through their teams, their presence, and the quality of the client relationships they help build every day. They succeed by leading through example, developing people, and ensuring that standards, behaviours, and client experience are consistently lived, not enforced.
ROLE PURPOSE
To lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. Reporting to the Store Director (Flagship) or Store Manager, the Team Manager plays a critical role in translating vision into daily reality on the selling floor.
WHAT YOU OWN
- YOUR TEAM
- The engagement, development, and performance of your team
- Creating an environment of trust, accountability, and pride
- Coaching individuals to grow in confidence, capability, and ownership
- The quality and consistency of the client experience delivered by your team
- Supporting the development of long-term, trust-based client relationships
- Championing clienteling as a shared responsibility
- Living and protecting the Maison’s values, behaviours, and ways of working
- Acting as a role model in professionalism, service, and attitude
KEY RESPONSIBILITIES
- LEADERSHIP & DEVELOPMENT
- Lead by example on the floor, setting the tone through behaviour and presence
- Coach, support, and develop team members through regular feedback
- Translate store priorities into clear daily focus for the team
- Take responsibility for team performance, behaviours, and standards
- Give clear, honest feedback with positive intent
- Address issues early, constructively, and fairly
- Drive sustainable commercial performance
- Ensure brand standards are understood, lived, and protected
- Balance execution excellence with human, values-led leadership
- Champion storytelling, emotion, and service excellence
- Support the team in building meaningful, long-term client relationships
- Ensure consistency of service quality at all client touchpoints
HOW YOU LEAD
- Lead with presence, calm authority, and emotional intelligence
- Build trust through fairness, consistency, and reliability
- Encourage ownership while providing clarity and support
WHAT SUCCESS LOOKS LIKE
- A motivated, confident, and accountable team
- Consistent delivery of an elevated client experience
- Strong individual and collective performance
- Clients who return because of relationships and trust
CORE COMPETENCIES
- Strong experience in retail
- Experience leading and developing teams
- Strong coaching and communication skills
- Ability to create engaged, inclusive team environments
- Strong selling and clienteling capabilities
- Ability to build trust-based, long-term client relationships
- Confident in delivering luxury service standards
- Understanding of sales KPIs and individual performance drivers
- Ability to translate targets into daily team actions
- Results-oriented with attention to detail
- Accountability, reliability, and professionalism
- Emotional intelligence and self-awareness
- Motivation to grow within the Maison
WHAT SUCCESS LOOKS LIKE
- A motivated, engaged, and high-performing team
- Consistent delivery of Givenchy’s client experience standards
- Strong individual and team sales performance
- Loyal clients who return for relationships and service quality
Team Manager - Givenchy - Harrods employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Givenchy - Harrods
✨Tip Number 1
Get to know the company culture before your interview. Dive into Givenchy's values and how they translate into daily operations. This will help you connect with the team and show that you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or resolved conflicts. Be ready to share these experiences in a way that highlights your coaching skills and ability to create an engaged environment. We want to see how you can bring that energy to the floor!
✨Tip Number 3
Showcase your client relationship skills. Prepare examples of how you've built trust with clients in the past. Remember, it's all about creating long-term connections, so be ready to discuss how you can elevate the client experience at Givenchy.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you note can go a long way in showing your enthusiasm for the role. Plus, it gives you another chance to reiterate why you're the perfect fit for the team. And hey, apply through our website for a smoother process!
We think you need these skills to ace Team Manager - Givenchy - Harrods
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your leadership style shine through! Share examples of how you've led teams in the past and how you embody the values of Givenchy. We want to know how you inspire others and create a positive environment.
Highlight Client Relationships: Make sure to emphasise your experience in building long-term client relationships. We love seeing candidates who understand the importance of clienteling and can demonstrate how they've fostered trust and loyalty with clients in previous roles.
Be Authentic: We appreciate authenticity, so don’t be afraid to let your personality come through in your application. Share your passion for luxury retail and how it aligns with Givenchy’s values. This is your chance to show us why you’re the perfect fit!
Apply Through Our Website: Remember, the best way to apply is through our website! It ensures your application gets to the right people quickly. Plus, it shows us that you're proactive and keen to join our team at Givenchy.
How to prepare for a job interview at LVMH Group
✨Show Your Leadership Style
As a Team Manager, it's crucial to demonstrate your leadership style during the interview. Share specific examples of how you've led teams in the past, focusing on how you set the tone and foster an environment of trust and accountability.
✨Emphasise Client Relationships
Givenchy values long-term client relationships, so be prepared to discuss how you've built and maintained these in previous roles. Highlight any strategies you've used to enhance client experiences and ensure service quality.
✨Demonstrate Coaching Skills
Talk about your experience in coaching and developing team members. Provide examples of how you've given constructive feedback and supported individuals in growing their confidence and capabilities, aligning with the brand's commitment to development.
✨Align with Brand Values
Familiarise yourself with Givenchy's values and culture. During the interview, express how your personal values align with theirs and how you can embody and protect the Maison’s standards in your role as a Team Manager.