At a Glance
- Tasks: Lead a dynamic team and provide exceptional customer service in a luxury retail environment.
- Company: Join RIMOWA, a prestigious brand redefining travel with over 120 years of heritage.
- Benefits: Enjoy a competitive salary, growth opportunities, and a vibrant work culture.
- Other info: Embrace a collaborative environment where your contributions truly matter.
- Why this job: Be part of a legacy that combines luxury, innovation, and craftsmanship.
- Qualifications: Retail experience, strong communication skills, and a passion for luxury products.
The predicted salary is between 27000 - 33000 £ per year.
Welcome to RIMOWA, the brand redefining travel since 1898.
For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe.
As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.
At RIMOWA, we believe that great ambitions demand resilient companions.
Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime.
Join us to begin your's!
- Job responsibilities
- Support the team
- Provide support for team-members in order to reach their objectives
- Be contact person for the team
- Train new colleagues
- Participate to build up a strong team
- Provide constructive feedbacks to team-members
- Lead by example
- Support the Store Management in management tasks
- Daily planning
- KPI reportings & analyses
- Customer service / selling ceremony
- Welcome clients in the store and create a welcoming environment, e. g. offer beverages
- If necessary: queue and customer flow management
- Ask questions to capture client needs and concerns
- Adopt personalized approach according to the customer’s profile/interests
- Present and explain the product
- Seize opportunity to cross- and up-selling
- Demonstrate high levels of brand expertise
- Cashiering skills / POS operational knowledge
- Inventory Awareness: know what in the stock in order to suggest alternatives to customers
- Collect and update CRM data, perform CRM activities (use of R-Client App)
- Client Care / After Sales Service
- Welcome service clients in the store and address their service issue
- Evaluate the repair suitcase and communicate the repair status (possible, not possible, expected repair time if possible)
- Support the In-store Technicians by handling repair transactions in RMS performing repairs according to abilities, at least small repairs
- Store conditions and appearance
- Keep store well organized, clean and in line with VM guidelines
- Perfect grooming in line with grooming guidelines
- Language
- Local language – Fluent
- English - good written and verbal skills
- IT Skills
- CEGID
- CRM tools
- Microsoft Excel, Word, Power Point, and Outlook
- RIMOWA related knowledges
- Product knowledge
- Brand knowledge
- Market knowledge
- RIMOWA values
- R-cademy
- Beneficial Experience
- First aid course
- Security course
- IT-knowledge
- Soft
- Profile
Education
- Basic school education / High school education
- External Experience
- Experience in retail as CA (Minimum 3 years)
- Previous experience with luxury products - would be a plus
- RIMOWA Experience
- Relevant experience as Client Advisor with additional responsibilities (e. g. Champion roles)
- Proven track record of performance
- Acts as RIMOWA Ambassador and role model in the team
- Shows behaviour according to RIMOWA values
It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does.
Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built.
Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases.
A design classic was born.
With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success.
Thanks to his focus on state‑of‑the‑art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele.
Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever‑changing world.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Supervisor - Rimowa - Harrods employer: LVMH Group
As a leading beauty retailer in Belfast, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. Our commitment to employee growth is reflected in our professional training programmes and the opportunity for performance-based commission, ensuring that your passion for beauty translates into meaningful rewards. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while enjoying generous employee discounts and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Rimowa - Harrods
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Supervisor - Rimowa - Harrods
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
