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- Tasks: Lead a passionate team to drive sales and embody the KENZO brand.
- Company: Join KENZO, a vibrant luxury fashion brand under LVMH.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: 5 years in luxury retail and 3 years in management required.
- Other info: Embrace creativity and innovation in a supportive, inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
As a Supervisor for KENZO store in Bruton Street, you will be an Ambassador of the brand, effectively motivating the team to maximise profitable sales whilst ensuring KPI’s and guidelines are delivered. To run and operate an efficient store which represents the KENZO brand image.
Job Responsibilities
- Brand Ambassador
- Excite and install passion and pride for the brand
- Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
- Lead by example in demonstrating role model behaviour that is representative of the brand
- General Store VM/ Client Management
- Implement and maintain all visual guidelines
- Enhance customer service standards in store to ensure the best client journey
- Drive utilisation of client books and aftersales care to ensure loyalty in our customers
- Ensure standards for quality of the selling ceremony, customer service, grooming is maintained and consistent with brand requirements.
- Sales/ Business Monitoring
- Manage and motivate the team to increase sales and ensure efficiency
- Manage stock levels in the Store and making sure sufficient stock is available
- Ensure stock loss is minimised by conducting weekly rotative inventories and bi-annual stock takes
- Liaise with your line manager to set sales and KPI targets for the team
- Keep up to date of market trends in the retail industry (specifically UK RTW and LG market), understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Monitor sales performance, analyse results and forecast trends to propose commercial action plans to maximise sales and minimise costs
- Team Management/ Back Office
- Conduct full bi-annual appraisals (P&CR) in conjunction with HR Director UK and reviewing succession plans
- Conduct monthly catch-ups with the team and communicate clear objectives to them
- Work with UK HR on recruitment, organisation of training and general HR issues
- Coaching, training and developing the sales team to ensure KPI and sales targets are achieved
- Participate in regular managers’ meetings with the wider teams to share business performance, ideas and best practice
- Ensure all Company policies and procedures are adhered to
- Submit weekly reports to the relevant stakeholders
- Build strong relationships with the Senior team/Head Office in Paris and HR and Finance in UK
Profile
- Education and Experience
- Education: to Degree level or above
- Experience: minimum of 5 years’ experience in Luxury Retail, minimum of 3 years’ managing people
- Software: Excellent working knowledge of Microsoft Office and Lotus Notes
- Person Specification
- Ability to effectively and successfully lead and manage a team
- Strong and demonstrable commercial acumen
- A passion for customer service and sales floor focused
- Excellent at working and delivering against deadlines and the ability to work under pressure
- Ability to prioritise for self and the team and be able to multi-task
- Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
- Proactive and positive in approach
- Able to communicate effectively with all internal and external customers and at all levels of the organisation
- Excellent communication skills both written and oral
Supervisor - Kenzo - Bruton Street employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Kenzo - Bruton Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into KENZO's history, values, and current collections. This will not only help you answer questions but also show your passion for the brand.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or improved sales. Be ready to share these stories during your interview to demonstrate your ability to lead by example.
✨Tip Number 3
Showcase your customer service expertise! Prepare to discuss how you've enhanced customer experiences in previous roles. Highlighting your commitment to client satisfaction will resonate well with KENZO's brand image.
✨Tip Number 4
Don’t forget to network! Connect with current or former KENZO employees on LinkedIn. They might provide insights or even refer you internally, which can give you a leg up in the hiring process.
We think you need these skills to ace Supervisor - Kenzo - Bruton Street
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for KENZO shine through! Share why you love the brand and how you embody its values. We want to see that you're not just looking for a job, but that you're genuinely excited about being a part of our team.
Highlight Your Leadership Skills: As a Supervisor, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've motivated others or driven sales. We’re looking for someone who can inspire and guide their team to success!
Be Specific About Your Experience: Don’t just list your previous jobs; give us the juicy details! Mention specific achievements, like how you improved sales or enhanced customer service. We love numbers, so if you can quantify your successes, even better!
Keep It Professional Yet Personal: While we want to see your personality, remember to keep your application professional. Use a friendly tone, but avoid slang or overly casual language. We’re looking for someone who can represent KENZO’s brand image while still being approachable.
How to prepare for a job interview at LVMH Group
✨Know the Brand Inside Out
Before your interview, dive deep into KENZO's history, values, and current collections. Understand their brand DNA and be ready to discuss how you can embody and promote this as a Supervisor. Showing genuine passion for the brand will set you apart.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to achieve sales targets or improved customer service standards. Be ready to share these stories to showcase your leadership style.
✨Showcase Your Commercial Acumen
Familiarise yourself with current market trends in luxury retail, especially in the UK. Be prepared to discuss how you would monitor sales performance and propose action plans to maximise sales. This shows that you’re not just a people manager but also a strategic thinker.
✨Engage with Customer Service Scenarios
Think of scenarios where you enhanced customer experiences or resolved issues effectively. During the interview, articulate how you would ensure the best client journey at KENZO. This will demonstrate your commitment to customer service excellence.