At a Glance
- Tasks: Deliver a luxurious shopping experience and engage in upselling and customer relationship management.
- Company: Join the prestigious FENDI brand at Bicester Village Outlet.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Be part of a luxury brand and enhance your retail skills while connecting with fashion enthusiasts.
- Qualifications: 3+ years in retail fashion, strong communication skills, and a passion for luxury.
The predicted salary is between 30000 - 40000 € per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Senior or Client Advisor [FENDI Bicester village Outlet] employer: LVMH Group
FENDI Bicester Village Outlet is an exceptional employer that offers a vibrant and luxurious work environment, perfect for those passionate about fashion and customer service. With a strong emphasis on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles while enjoying the benefits of working in a prestigious luxury brand. Our collaborative culture fosters creativity and innovation, making it an ideal place for individuals looking to make a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior or Client Advisor [FENDI Bicester village Outlet]
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with FENDI's latest collections and their history. This will not only impress during interviews but also help you connect with customers on a deeper level.
✨Tip Number 2
Practice your selling techniques! Role-play scenarios where you upsell or cross-sell products. The more comfortable you are with these skills, the better you'll perform in real-life situations.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior or Client Advisor [FENDI Bicester village Outlet]
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can contribute to creating that extraordinary customer experience.
Highlight Your Sales Skills:Make sure to showcase your upselling and cross-selling abilities in your application. We’re looking for someone who can not only meet but exceed sales targets, so share specific examples of how you've done this in the past.
Demonstrate Your Client Management Expertise:Talk about your experience in building and nurturing client relationships. We value strong communication skills, so mention any CRM tools you've used and how you've implemented campaigns to enhance customer loyalty.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone friendly and approachable, so a touch of warmth in your writing can go a long way!
How to prepare for a job interview at LVMH Group
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and product lines. Being able to discuss specific collections or recent launches will show your genuine interest and help you connect with the brand.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold products in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores.
✨Demonstrate Customer-Centricity
Think of scenarios where you've gone above and beyond for a customer. Be ready to share these stories, as they illustrate your ability to provide that luxurious experience FENDI is known for.
✨Dress the Part
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the luxury brand's image, showcasing your understanding of fashion and professionalism right from the start.
