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- Tasks: Support retail excellence by conducting store visits, audits, and monitoring stock levels.
- Company: Join Kendo, a creative beauty brand developer under LVMH, known for innovation and inspiration.
- Benefits: Enjoy flexible working, travel opportunities, and a vibrant company culture focused on growth.
- Why this job: Be part of a dynamic team that values creativity and empowers you to make an impact.
- Qualifications: Ideal candidates are organised, detail-oriented, and have experience in retail or beauty.
- Other info: Must be comfortable with travel and have strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
POSITION: Retail Operations Specialist
REPORTS TO: Regional Education & Artistry Manager
LOCATION: Field
POSITION SUMMARY
The Retail Operations Specialist is a field-based role responsible for supporting operational excellence and retail execution across multiple Boots locations. Acting as a key liaison between Kendo and in-store teams, this role ensures consistent implementation of brand standards, visual merchandising, hygiene, maintenance, and promotional compliance. This position plays a vital part in upholding the in-store brand experience through regular store visits, audits, stock monitoring, and partnership with store leadership.
This is a hands-on role ideal for someone highly organised, operationally focused, and passionate about maintaining best-in-class brand presence across retail environments with some Ad hoc education support as needed.
Job responsibilities
POSITION RESPONSIBILITIES
Operational Execution & Store Standards:
- Conduct regular store visits and audits to evaluate visual merchandising, hygiene, tester maintenance, and promotional compliance.
- Partner with Boots in-store management to ensure consistent execution of brand standards and operational excellence.
- Monitor and report on stock levels, identifying risks and ensuring replenishment is actioned.
- Track promotional activity, show materials, and offers to ensure timely execution and compliance.
- Provide photo reporting and documentation to support standards monitoring and field communication.
- Highlight and follow up on visual merchandising issues, collaborating with internal VM teams where required.
Retail Performance & Relationship Management:
- Build and maintain strong relationships with store management teams to drive collaboration and accountability for brand standards.
- Track sales performance and report trends, opportunities, and challenges.
- Maintain competitor awareness and provide insight on market execution and promotional activity.
- Support in managing gratis allocations and ensuring appropriate use across locations.
- Coaching and inspiring, Boots BBS team to increase their brand knowledge, skills and retail sales performance
- Supporting the Field Team with delivering inspirational in store training sessions that motivate and inspire brand love & awareness
Multi-site Responsibility:
- Travel regularly to multiple Boots store locations to provide operational support and maintain consistent brand presence.
- Flexibly manage time across high-priority doors based on business needs, store performance, and promotional calendar.
Internal responsibilities
- Work within Company travel and expense budgets, following established guidelines and procedures
- Additional duties may be required, depending on skill set, market trends, and business needs
- Maintain excellent communication with field sales partners, store management and training department through the use of sales reports and regular updates on all activity at store level
Profile
POSITION REQUIREMENTS:
- Counter Management or Assistant Business management experience, ideally within the beauty industry
- Highly organised with strong attention to detail and accuracy in reporting.
- Comfortable working autonomously across multiple locations with strong time management.
- Clear, confident communicator with the ability to build strong relationships with store teams and internal partners.
- Proficient in Microsoft Office tools (Word, Excel, Outlook & PowerPoint)
- Makeup artistry skills would be an advantage
- A good understanding and awareness of all social media platforms
- The Ability to create/edit video content would be an advantage
- Ability to travel frequently, with some overnight stays as required.
Additional information
ABOUT KENDO
Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development.
Kendo is owned by LVMH Moët Hennessy – Louis Vuitton, the world’s largest luxury group. The Kendo house of brands presently includes : Ole Henriksen and Fenty Beauty, Fenty Skin & Fenty Hair by Rihanna. Through original development, collaborations and acquisitions, the Kendo stable of brands will always be creative, inspiring and innovative.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Retail Operations Specialist employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Specialist
✨Tip Number 1
Familiarise yourself with the Kendo brand and its products, especially those under the LVMH umbrella. Understanding the brand's ethos and product offerings will help you connect better with store teams and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the day-to-day responsibilities and challenges. This can provide you with valuable information that can set you apart during interviews.
✨Tip Number 3
Prepare to discuss your experience in retail operations and how you've successfully managed multiple locations in the past. Highlight specific examples of how you've improved operational standards or enhanced customer experiences.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for managing store visits and audits. This demonstrates your ability to prioritise tasks and manage time effectively, which is crucial for this role.
We think you need these skills to ace Retail Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, particularly in the beauty industry. Emphasise your organisational skills and any previous roles that involved managing multiple locations or teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your understanding of brand standards. Mention specific examples of how you've successfully maintained operational excellence in past roles.
Showcase Your Communication Skills: Since this role requires building relationships with store management, include examples in your application that demonstrate your strong communication skills and ability to collaborate effectively with teams.
Highlight Relevant Skills: Be sure to mention your proficiency in Microsoft Office tools and any experience with social media or video content creation. These skills are advantageous for the Retail Operations Specialist position.
How to prepare for a job interview at LVMH Group
✨Know the Brand Inside Out
Before your interview, make sure you research Kendo and its brands thoroughly. Understand their values, product lines, and recent campaigns. This knowledge will help you demonstrate your passion for the brand and how you can contribute to maintaining its standards.
✨Showcase Your Organisational Skills
As a Retail Operations Specialist, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your attention to detail and how it has positively impacted your previous roles.
✨Build Rapport with Interviewers
Since this role involves relationship management, practice building rapport during your interview. Be friendly, confident, and engaging. Show that you can communicate effectively and build strong relationships, which is crucial for collaborating with store teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to address operational challenges or improve store performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
