At a Glance
- Tasks: Drive sales and provide luxury service while sharing your passion for fragrance.
- Company: Join the prestigious Maison Francis Kurkdjian, a leader in luxury fragrances.
- Benefits: Competitive pay, growth opportunities, and a chance to work with a renowned brand.
- Other info: Dynamic environment with a focus on personal development and creativity.
- Why this job: Be part of a creative team that values authenticity and quality in every detail.
- Qualifications: Strong communication skills and a flair for luxury customer service.
The predicted salary is between 31500 - 38500 £ per year.
A Luxury Brand Ambassador for Maison Francis Kurkdjian is passionate about fragrance with love for the products, respect for creativity, authenticity & a focus on detail & quality. You're responsible for driving sales by achieving targets while promoting the brand & providing luxury. You will demonstrate an attitude that benefits Maison Francis Kurkdjian always.
MAIN RESPONSIBILITIES
- SALES:
- Be an expert on fragrance, able to evoke responses to inspire & gain new clients.
- Provide advice & guidance for other Luxury Brand Ambassadors.
- Pro-actively sell products & provide luxury service.
- Be aware & achieve or exceed sales targets.
- Be aware of KPI’s.
- SERVICE:
- Be knowledgeable on Maison Francis Kurkdjian products & be able to propose products to clients.
- Demonstrate products on clients & confidently explain the benefits of each product.
- Initiate contact with customers & welcome them on counter.
- Identify, understand & reformulate client needs.
- Develop personal relationships with clients to gain loyalty.
- Educate clients on Maison Francis Kurkdjian.
- GENERAL:
- Participate in merchandise management.
- Monitor stock levels, report any issues to the Account Manager.
- Conduct all operational & administrative tasks.
- Be accountable in your role & represent the brand.
- Adhere to Company policies.
- Build relationships with store management & adhere to all store policies & procedures.
- Carry out any additional duties as directed by the management team.
POSITION WITHIN THE TEAM
Reports to: Area Manager
CONTACTS AND RELATIONSHIPS
Internal: Area Manager, Colleagues, Head Office & LVMH HR Team
External: Cliental, Host Store Management
PERSON SPECIFICATION
In order to be successful in this role, you will be:
- Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate.
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Driven and results orientated, seeking out ways to continually grow the business through events and counter activity.
- Self-confident, able to approach and engage with customers at ease, using strong selling skills to chase that extra sale.
- Knowledgeable on the brand through excellent communication skills, able to identify key products that would suit the customers’ needs.
- Immaculately groomed and presented, embodying the elegance that customers have come to identify with the brand, Maison Francis Kurkdjian.
Luxury Brand Ambassador - Milton Keynes employer: LVMH Group
As a leading beauty retailer in Belfast, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. Our commitment to employee growth is reflected in our professional training programmes and the opportunity for performance-based commission, ensuring that your passion for beauty translates into meaningful rewards. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while enjoying generous employee discounts and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Brand Ambassador - Milton Keynes
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Luxury Brand Ambassador - Milton Keynes
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
