At a Glance
- Tasks: Lead a dynamic team to create unforgettable client experiences and drive sales success.
- Company: Join a prestigious brand at Selfridges in Manchester, known for its luxury retail environment.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Opportunity to innovate and grow in a fast-paced, multicultural environment.
- Why this job: Be a key player in shaping client journeys and leading a passionate team.
- Qualifications: Experience in retail management and a passion for client engagement.
The predicted salary is between 40000 - 50000 £ per year.
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.
Job responsibilities
- Lead by Example: Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and lead by example. Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices; act as an agent of change.
- Achieve and exceed sales objectives & targets: Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.
- Develop Clienteling strategies: Foster the store team to craft personalized client journeys, use CX measurement programs to coach the team, partner with LST and DSM to elevate the experience. Execute strategies to recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs. Ensure a seamless and consistent client experience in‑store and remotely for all client types, following the brand’s selling experience, enhancing italianness and hospitality.
- Manage store team organization and development: Ensure smooth organization of the team (front, back, and CARE) and resources, challenge the status quo to bring innovation. Coach, develop, and retain high‑performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities; cultivate inclusivity while managing and developing multicultural teams. Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.
- Supervise store operations and maintenance: Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures. Be responsible for the good maintenance, safe environment, and good functioning of the store.
- Demonstrate market knowledge and awareness: Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
Profile
- Client‑centric
- Client Relationship Development
- Networking
- Ownership
- Influence
- People Development
- Team Management
- Observational Skills
- Impact Driven
- Growth Mindset
- Brand Sensitivity
- Proactivity
- Resilience
Hard Skills
- Business Development
- Retail Management
- Coaching
- Operational Excellence
- Compliance Management
- Knowledge of local market trends (competitors, luxury business, etc.)
STORE MANAGER MANCHESTER (SELFRIDGES) employer: LVMH Group
As a Store Manager at our Manchester Selfridges location, you will thrive in a dynamic and inclusive work culture that prioritises client-centric excellence and team engagement. We offer robust employee growth opportunities through structured development paths and ongoing coaching, ensuring you can advance your career while making a meaningful impact in the luxury retail sector. Join us to be part of a brand that values innovation, collaboration, and a seamless client experience, all within the vibrant atmosphere of one of the UK's premier shopping destinations.
StudySmarter Expert Advice🤫
We think this is how you could land STORE MANAGER MANCHESTER (SELFRIDGES)
✨Tip Number 1
Get to know the brand inside out! Research Selfridges and understand their values, client experience philosophy, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being a part of their journey.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, attend industry events, or even pop into the store for a chat. Building relationships can give you insider info and might just land you a recommendation!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've motivated teams, driven sales, and created memorable client experiences. We want to see your passion for coaching and developing others!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career with us.
We think you need these skills to ace STORE MANAGER MANCHESTER (SELFRIDGES)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about delivering a top-notch client experience and how you embody that client-centric philosophy in your previous roles.
Tailor Your CV:Make sure your CV is tailored to the Store Manager position. Highlight your experience in retail management, team development, and client relationship building. We love seeing specific examples of how you've driven sales and engaged teams in the past!
Be Authentic:Don’t be afraid to show your personality! We’re looking for someone who can inspire trust and commitment within the team. Share your unique approach to leadership and how you’ve fostered inclusivity and innovation in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in your career with us!
How to prepare for a job interview at LVMH Group
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values, mission, and recent initiatives. Understanding their client-centric philosophy will help you demonstrate how you can embody this in your role as Store Manager.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team. Share specific examples of how you've motivated and engaged teams in the past, especially in achieving sales targets and fostering a positive store environment.
✨Prepare for Clienteling Strategies
Think about how you would develop personalised client journeys. Be prepared to discuss innovative ideas for client engagement and how you would leverage digital tools to enhance the shopping experience.
✨Demonstrate Market Awareness
Stay updated on market trends and competitors, especially in the luxury retail sector. Bring insights to the table during your interview to show that you can drive business success through informed decision-making.
