At a Glance
- Tasks: Promote the Dior brand and provide unforgettable client experiences through exceptional service.
- Company: Join the iconic Dior team at John Lewis, where luxury meets passion.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and inclusivity in a vibrant work environment.
- Why this job: Be a part of a prestigious brand and make a real impact in beauty retail.
- Qualifications: Experience in retail or service, with a passion for luxury and client engagement.
The predicted salary is between 25000 - 30000 £ per year.
Your Impact
Within the Beauty team, the Beauty Consultant is responsible for promoting with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times. This role is crucial for providing an unforgettable client experience with a high standard of service and achieving defined sales targets while promoting the brand image. The holder of this position will work closely with various functional partners, including other team members and, when needed, with retailer's staff or free‑lancers.
Job responsibilities
- Selling Dior
- Conduct in store and/or remote selling activities, acting as a personal shopper
- Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method
- Initiate contact with customers and welcome them both on counter and through traffic‑stopping
- Identify and understand customers’ needs
- Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross‑category. Offer a global beauty approach.
- Communicate passionately and educate clients on the brand and products
- Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
- Master Brand, Category and Competition Knowledge
- Client Experience and Management
- Develop durable relationships with existing clients in store and remotely
- Engage new clients to the brand, through genuine human interaction
- Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
- Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions
- Operations
- Know and apply merchandising guidelines
- Regularly monitor stock levels to ensure appropriate levels. Report insufficient stock.
- Monitor shelves inventory and display new products when needed (only if applicable)
- Operate cash registers and close daily revenues (only if applicable)
- Carry out all assigned operational and administrative tasks
- Maintain good relationships with retailers
- Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines
* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.
Profile
Preferably previous professional experience in retail or service industry, ideally in the luxury (1-2 years / to be adapted locally). Ideally a proven track record in excelling retail results & of working within a luxury retail environment.
Soft skills
- Critical Thinking
- Communication & Interpersonal skills
- Strategic Thinking
Hard skills
- Embraces new technologies: Readily embraces, adopts and learns new technologies.
Additional information
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
Dior Ambassador - John Lewis in Manchester employer: LVMH Group
As a Dior Ambassador at John Lewis, you will be part of a prestigious brand that values inclusivity and excellence in client service. Our vibrant work culture fosters personal growth and development, offering you the opportunity to enhance your skills in luxury retail while achieving sales targets in a supportive environment. With a commitment to diversity and a focus on creating memorable client experiences, Dior is an exceptional employer for those seeking meaningful and rewarding careers in beauty.
StudySmarter Expert Advice🤫
We think this is how you could land Dior Ambassador - John Lewis in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Dior Ambassador - John Lewis in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
