At a Glance
- Tasks: Lead a team of Makeup Artists and create unforgettable customer experiences at Fenty Beauty.
- Company: Join the vibrant team at Fenty Beauty, part of the LVMH family.
- Benefits: Competitive pay, growth opportunities, and a chance to work with a global beauty icon.
- Other info: Dynamic environment with a focus on personal development and community impact.
- Why this job: Be a key player in a brand that celebrates diversity and creativity.
- Qualifications: Experience in luxury retail and a passion for makeup artistry required.
The predicted salary is between 31500 - 38500 £ per year.
As a true ambassador for Fenty Beauty & Fenty Skin by Rihanna in Selfridges, the Counter Manager will manage the counter in Selfridges.
This role is responsible the management of Fenty Retail Artists and ensures that the team represents the brand according to guidelines; plans staffing rotas and coverage within budget; drives daily/weekly/monthly/annual sales goals; manages testers, samples, and other non-sellable goods within budget; executes in-store and out of store events and delivers an exceptional customer experience.
This position collaborates with the Sales and Education Manager as well as work closely with both Regional & National Field Sales Manager and National Education Manager to educate, coach and develop team skills.
Job responsibilities
REQUIREMENTS/RESPONSIBILITIES
- Manage, inspire and motivate a team of full/part time Makeup Artists including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.
- Set the example in exceptional product knowledge and service; lead team of Artists to create a flawless customer experience and a build a loyal clientele base to drive sales.
- Manage sales goals and payroll investment to achieve financial goals.
- Build and implement an effective clientele program that drives loyalty, drives sales and supports the achievement of sales targets.
- Create in-store activations and clientele programs aligned with the brand calendar for the market to support new product launches, core product initiatives, and key selling periods.
- Take a strategic approach to building and developing the brand business within the store.
- Build strong, effective relationships with Selfridges management and within Kendo to drive strong business results and implement best practices.
- Develop a plan to continually develop and refine the sales, artistry and customer service skills of the team.
- Manage the tester and samples budget and ensure orders are placed on time to support the business.
- Models respect, initiative, enthusiasm, and flexibility at all times; representing the brand in a professional and ethical manner at all times, following all Kendo, brand and Selfridges guidelines
- Builds effective, positive and collaborative relationships quickly with team and store partners.
- Excellent personal grooming standards
- Profile
QUALIFICATIONS
- Previous experience working in a luxury store environment.
- Accomplished, high level make-up artistry background.
- At least 2 years of retail experience at the same level managing an account
- Proven ability to be strategic with strong business acumen.
- Can demonstrate experience of building and executing clientele strategy.
- Ability to lead, develop and motivate staff including conflict/resolution and problem solving skills.
- Experience in forward planning and achievement of financial goals.
- Proven track record of success as a Business Manager.
- Strong customer service, clientele and communication skills.
- Excellent organization skills to plan & execute in store events.
- Have strong commercial awareness.
- Additional information
- PERSONAL ATTRIBUTES
- Confident and professional.
- Must be a candidate who demonstrates a real knowledge and passion for the beauty industry
- Someone who is adaptable.
- Energetic, modern, with a firm yet fair approach.
- Demonstrates a drive for results.
- Conducts self in a professional and courteous manor to maintain positive brand image.
- Must be able to speak knowledgeably about Rihanna.
- Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Counter Manager in Manchester employer: LVMH Group
As a leading beauty retailer in Belfast, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. Our commitment to employee growth is reflected in our professional training programmes and the opportunity for performance-based commission, ensuring that your passion for beauty translates into meaningful rewards. Join us to be part of a dynamic team dedicated to delivering exceptional customer service while enjoying generous employee discounts and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LVMH Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LVMH Group!
We think you need these skills to ace Counter Manager in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LVMH Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LVMH Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LVMH Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LVMH Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
