At a Glance
- Tasks: Deliver a luxurious experience while engaging in upselling and managing customer relationships.
- Company: Join FENDI, a prestigious brand known for its luxury and style.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and excellence.
- Why this job: Be part of a luxury brand and create unforgettable experiences for clients.
- Qualifications: 3 years in retail fashion, with luxury sales experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Luxury Client Experience Ambassador employer: LVMH Group
FENDI is an exceptional employer that prioritises the growth and development of its employees while fostering a vibrant and luxurious work culture. As a Luxury Client Experience Ambassador, you will benefit from comprehensive training, competitive compensation, and the opportunity to engage with a prestigious brand in a dynamic retail environment. Our commitment to employee satisfaction and customer excellence ensures that you will thrive in your role, building lasting relationships with clients and contributing to the legacy of luxury fashion.
