At a Glance
- Tasks: Lead a team to deliver luxury client experiences and build strong relationships.
- Company: Join Givenchy at Harrods, a prestigious luxury brand.
- Benefits: Competitive salary, career growth, and the chance to work with a renowned brand.
- Other info: Opportunity to mentor, develop a loyal clientele, and represent a top-tier brand.
- Why this job: Be an ambassador for Givenchy and create memorable experiences for clients.
- Qualifications: 7+ years in retail, strong leadership, and luxury service skills required.
The predicted salary is between 50000 - 65000 € per year.
As a VIC Manager, you will lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. You will be a reference and ambassador of the Maison on the sales floor, embodying excellence through expertise, influence, and example. You will act as a Client Specialist, welcoming clients and delivering luxury customer service to an international clientele and establishing strong relationships while maximising profitable sales. In addition, you will be responsible for providing a personalised approach to new and existing clients in order to build a strong clientele network for the boutique. It is expected that most of the business generated from the VIC Manager comes from a loyal following of personal clients.
YOUR CLIENTS & EXPERTISE
- Take full ownership of building, developing, and retaining a strong and loyal client base.
- Act as a clienteling expert, setting the standard for long-term relationship building and follow-up.
- Create deep emotional connections that go beyond transactions.
- Be recognised by clients and colleagues as a trusted advisor and point of reference.
- Contribute to the buy related to VIC clients and anticipate the needs of these clients.
- Meet individual team target of £1.2 million+ per year for VIC clients.
YOUR ROLE AS AN AMBASSADOR & MENTOR
- Embody the culture, history, and values of the Maison at all times.
- Support the integration of new team members by "bringing them on board."
- Share best practices, rituals, and standards through example and daily interactions.
- Inspire confidence, curiosity, and pride in the Maison among colleagues.
- Mentor other sales associates to share best practices to elevate and enhance the overall experience and client relationships in the boutique or in the Givenchy network.
- Is the main point of contact for the Stylists liaising with the marketing and clientelling teams at central level.
YOUR GROWTH & ENGAGEMENT
- Continuously deepen your expertise (product category, craftsmanship, or clienteling).
- Seek feedback and coaching as tools to refine your impact and influence.
- Stay curious and engaged with collections, brand evolution, and client expectations.
- Contribute ideas and initiatives that enrich the boutique experience.
Key Responsibilities
LEADERSHIP & DEVELOPMENT
- Lead by example on the floor, setting the tone through behaviour and presence.
- Coach, support, and develop team members through regular feedback.
- Translate store priorities into clear daily focus for the team.
OWNERSHIP & ACCOUNTABILITY
- Take responsibility for your individual performance and qualitative impact, as well as team performance, behaviours, and standards.
- Balance commercial performance with long-term client equity.
- Act at all times in the best interest of the client, the team, and the Maison.
- Demonstrate consistency, integrity, and reliability in daily actions.
- Give clear, honest feedback with positive intent.
- Address issues early, constructively, and fairly.
CLIENT EXPERIENCE & RELATIONSHIP EXCELLENCE
- Create memorable, warm, and elevated experiences for every client.
- Personalise each interaction, adapting storytelling to the client’s profile and journey.
- Develop and nurture long-term relationships through consistent engagement.
- Act as a benchmark for excellence in clienteling practices.
- Champion storytelling, emotion, and service excellence.
- Support the team in building meaningful, long-term client relationships.
- Ensure consistency of service quality at all client touchpoints.
- Host in-home consignment/styling sessions or in boutiques outside of the home boutique.
- Attend private events with top clients.
- Accompany client(s) to Paris for runway presentation once annually.
BRAND REPRESENTATION
- Represent the Maison with authenticity, pride, and attention to detail.
- Uphold brand standards while expressing warmth and individuality.
- Protect and enhance the reputation of the Maison through every interaction.
- Demonstrate Givenchy values: Courage, Tension, Community, Authenticity.
- Align to LVMH values: Be Creative and Innovative, Deliver Excellence, and Cultivate an Entrepreneurial Spirit.
Profile
- Strong experience in retail, especially in a luxury setting.
- Experience leading and developing teams.
- Strong coaching and communication skills.
- Ability to create engaged, inclusive team environments.
- Strong selling and clienteling capabilities.
- Ability to build trust-based, long-term client relationships.
- Confident in delivering luxury service standards.
- Understanding of sales KPIs and individual performance drivers.
- Ability to translate targets into daily team actions.
- Results-oriented with attention to detail.
- Accountability, reliability, and professionalism.
- Emotional intelligence and self-awareness.
- Motivation to grow within the Maison.
- 7+ years experience in a retail setting, with a focus on sales and client development, preferably in a luxury setting.
- Foreign Languages a plus (Arabic, Russian or Mandarin).
What success looks like
- A motivated, engaged, and high-performing team.
- Consistent delivery of Givenchy’s client experience standards.
- Strong individual and team sales performance.
- Loyal clients who return for relationships and service quality.
- A team that embodies the elegance, professionalism, and values of Givenchy.
- A strong clientele network for the boutique, with a loyal following of personal clients generating significant business.
VIC Manager - Givenchy - Harrods in London employer: LVMH Group
At Givenchy, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of Harrods. Our commitment to employee growth is evident through continuous training and mentorship opportunities, ensuring that our team members not only excel in their roles but also develop meaningful careers within the luxury retail sector. With a focus on delivering unparalleled client experiences, we empower our VIC Managers to build lasting relationships with clients while embodying the values of excellence and authenticity that define our Maison.
StudySmarter Expert Advice🤫
We think this is how you could land VIC Manager - Givenchy - Harrods in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Givenchy's history, values, and product lines. This knowledge will not only impress during interviews but also help you connect with clients on a personal level.
✨Tip Number 2
Network like a pro! Attend events, engage with current employees on LinkedIn, and don’t hesitate to reach out for informational chats. Building relationships can open doors that applications alone can't.
✨Tip Number 3
Showcase your clienteling skills! Prepare examples of how you've built strong client relationships in the past. Be ready to discuss how you can create memorable experiences for Givenchy's clientele.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Givenchy family.
We think you need these skills to ace VIC Manager - Givenchy - Harrods in London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury brands shine through. Share experiences that highlight your connection to the Givenchy ethos and how you embody the values of excellence and authenticity.
Highlight Your Clienteling Skills:Make sure to emphasise your ability to build long-term relationships with clients. Use specific examples from your past roles where you've created memorable experiences or developed a loyal client base.
Demonstrate Leadership Experience:As a VIC Manager, leadership is key! Include details about your experience in coaching and developing teams. Show us how you've inspired others and set the tone for a positive team environment.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the VIC Manager role. We want to see how your skills align with our mission at Givenchy. Apply through our website for the best chance!
How to prepare for a job interview at LVMH Group
✨Know Your Brand Inside Out
Before the interview, dive deep into Givenchy's history, values, and latest collections. Being able to discuss how these elements resonate with your personal style and clienteling approach will show your passion and alignment with the brand.
✨Showcase Your Clienteling Skills
Prepare examples of how you've built and maintained strong client relationships in previous roles. Highlight specific instances where your personalised approach led to increased sales or client loyalty, as this is crucial for a VIC Manager.
✨Demonstrate Leadership Qualities
Think of situations where you’ve successfully led a team or mentored colleagues. Be ready to discuss your coaching style and how you inspire others to embody excellence, as this role requires strong leadership on the sales floor.
✨Engage with Emotional Intelligence
During the interview, showcase your ability to connect with clients on an emotional level. Share stories that illustrate your understanding of client needs and how you’ve created memorable experiences, which is key to building long-term relationships.
